Claims Subrogation Specialist - Outbound

Claims Subrogation Specialist - Outbound

Job Summary
The Subrogation Specialist handles low-complexity carrier-to-carrier subrogation files to recover payments made on behalf of policyholders. Primary functions include identifying recovery opportunities, applying rules of negligence and state-specific statutes, and negotiating settlements with insurance carriers. The specialist is responsible for maintaining an active diary to ensure all files, including those involving intercompany arbitration, move efficiently toward recovery.

Job Duties

• Communicate and interact with third-party insurance carriers to negotiate and resolve subrogation demands effectively.

• Maintain accurate records in claims, appraisal, and arbitration systems to track productivity, recovery rates, and file quality.

• Identify and obtain necessary documentation, including police reports and repair estimates, to support liability arguments and recovery demands.

• Negotiate settlements within an established write-off authority of up to a specified dollar threshold.

• Proactively contact insured members to provide status updates on subrogation efforts, particularly regarding the status of their deductible recovery.

• Prepare and file intercompany arbitration contentions through Arbitration Forums (Arb Forums) when negotiations reach an impasse.

• Evaluate and determine liability for carrier-to-carrier files across multiple markets (excluding NH, VT, and KY).

• Coordinate with internal departments as required to facilitate the recovery process.

• • Perform duties in an in-office environment as required.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 1-3 years 1+ year(s) of claims liability experience required. Required

• Previous experience with ESH (E Subro Hub) preferred. (Medium proficiency)

• Knowledge of claims administration best practices, negligence laws, and subrogation principles. (Medium proficiency)

• Excellent written communication skills, specifically for drafting arbitration contentions. (Medium proficiency)

• Proficient in Microsoft Office suite, claims systems, appraisal systems, and E Subro Hub. (High proficiency)

• Proficiency in Organization and Planning skills is required to manage recovery timelines. (High proficiency)

• Advanced interpersonal skills for carrier-to-carrier negotiations. (Medium proficiency)

• Typing/keyboarding/mousing proficiency required. (High proficiency)

• Successful completion of Foundation-level training. (High proficiency)

• Property and Casualty Insurance License, valid in selling state - Issued by State in Texas Required

Travel Requirements

• Occasional travel to off-site business meetings or conferences (5% proficiency)

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify