Rivuletiq·1 month ago
1 month ago
Client Account Manager
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What you'll do
- Manage a portfolio of agency accounts as the primary strategic partner
- Build strong relationships with client stakeholders and decision-makers
- Develop and execute long-term account growth strategies
- Conduct structured reviews (QBRs) with performance insights and growth plans
- Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
- Guide Project Managers and cross-functional teams
- Identify risks and implement mitigation strategies
- Ensure smooth collaboration across teams
- Identify workflow inefficiencies and automation opportunities within client operations
- Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
- Stay updated with AI trends and translate them into practical client solutions
- Act as a bridge between client expectations and internal teams
What they're looking for
- 5+ years of experience in Account Management or Customer Success in digital agency, SaaS, or consulting environments
- Proven experience in managing client relationships and driving revenue growth
- Strong commercial understanding including upsell, retention, and profitability
- Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms
- Experience working with US-based clients and cross-time-zone communication
- Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems
- Experience with project management tools like ClickUp, Asana, or Basecamp
- Strong communication, problem-solving, and multitasking abilities
Nice to have
- Experience in white-label agency or partner-driven environments
- Exposure to automation tools such as Zapier, Make, or n8n
- Experience with long-term client accounts or enterprise projects
- Understanding of AI workflows, automation, and analytics dashboards
- Knowledge of digital marketing KPIs and performance reporting
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Location: Remote / Ahmedabad
Timing: 6 PM – 3 PM
Reports to:
Why this role exists
Agency partnerships don't grow themselves — they grow because someone owns the relationship strategically, spots opportunities before the client asks, and takes real commercial accountability for the outcome. This role exists to be that owner: managing a portfolio of high-value agency accounts, driving growth, and identifying AI and workflow automation opportunities that create measurable impact for clients.
This goes well beyond relationship management. You'll be the primary point of contact for agency partners while working closely with internal delivery teams across design, development, QA, and marketing — translating client needs into delivery, and delivery progress back into strategic client conversations.
This role is not a good fit if:
- You've managed accounts but haven't owned commercial outcomes such as upsell, renewal, and revenue targets
- You're looking for a coordination or support role — this is a full account ownership position with commercial accountability
- You haven't worked with US-based clients or managed cross-timezone communication at a professional level
- You approach account management reactively — our partners expect proactive insights and initiatives, not just responses
This role is for someone who enjoys:
- Owning commercial outcomes for a portfolio of accounts, not just maintaining relationships
- Spotting AI and automation opportunities inside a client's operations before they ask
- Moving fluidly between strategic conversations and hands-on delivery oversight
- Driving growth through upsell, renewal, and expansion, not just retention
If you're someone who takes real ownership of revenue and relationship outcomes, and you're genuinely curious about where AI can create value for clients, this role gives you both the accountability and the room to prove it.
What you'll really be doing
1. Strategic Account Ownership
- Manage a portfolio of agency accounts as the primary strategic partner
- Build strong relationships with client stakeholders and decision-makers
- Develop and execute long-term account growth strategies
- Conduct structured reviews (QBRs) with performance insights and growth plans
2. Project & Delivery Oversight
- Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
- Guide Project Managers and cross-functional teams
- Identify risks and implement mitigation strategies
- Ensure smooth collaboration across teams
3. AI Workflow Identification & Advisory
- Identify workflow inefficiencies and automation opportunities within client operations
- Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
- Stay updated with AI trends and translate them into practical client solutions
4. Delivery Coordination & Execution
- Act as a bridge between client expectations and internal teams
- Ensure projects are delivered on time and within scope
- Maintain clear documentation of scope, timelines, and change requests
- Proactively identify and address delivery gaps
5. Revenue & Account Growth
- Drive upsell, cross-sell, and service expansion opportunities
- Lead proposals, pricing discussions, and contract renewals
- Monitor account profitability and forecasting
- Maintain visibility on account revenue and risk
6. Client Communication & Reporting
- Maintain proactive and structured communication with clients
- Present performance insights, strategies, and recommendations
- Use AI tools to improve reporting, documentation, and efficiency
- Ensure all communication is professional and business-focused
Who will thrive in this role
- You take full ownership of commercial outcomes, not just relationship health
- You spot AI and automation opportunities before a client has to ask
- You communicate proactively — clients never have to chase you for updates or insights
- You move comfortably between strategic conversations and hands-on delivery oversight
- You're confident managing cross-timezone relationships with US-based stakeholders
Qualifications & Skills
Experience
- 5+ years of experience in Account Management or Customer Success in digital agency, SaaS, or consulting environments
- Proven experience in managing client relationships and driving revenue growth
Must Have Skills
- Strong commercial understanding including upsell, retention, and profitability
- Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms
- Experience working with US-based clients and cross-time-zone communication
- Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems
- Experience with project management tools like ClickUp, Asana, or Basecamp
- Strong communication, problem-solving, and multitasking abilities
Tools & Platforms
- ClickUp, Asana, or Basecamp
- ChatGPT, Claude, Notion AI, or similar AI tools
Nice to Have
- Experience in white-label agency or partner-driven environments
- Exposure to automation tools such as Zapier, Make, or n8n
- Experience with long-term client accounts or enterprise projects
- Understanding of AI workflows, automation, and analytics dashboards
- Knowledge of digital marketing KPIs and performance reporting
What this role offers
- Full ownership of a portfolio of high-value agency accounts, with real commercial accountability
- Direct influence over how AI and automation get positioned to clients
- Close collaboration with delivery teams across design, development, QA, and marketing
- A growth-oriented role with visibility into revenue, retention, and strategic account planning
Company
Rivuletiq
Ahmedabad, India
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