Client Care Assistant
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What you'll do
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- Working 40 hours over 5 days a week
- Supporting our 24H hospital at Richmond over the Weekends(1in 4 )Saturdays and Sundays plus 2 Bank Holidays per year
What they're looking for
- Skilled at providing exceptional client facing care, with excellent reception skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Team player who wants to make a real difference in a practice that values and supports you
- Able to prioritise, can remain calm under pressure and who are flexible and willing to learn
Nice to have
- Previous veterinary receptionist experience is desirable
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- you will be working 40 hours over 5 days a week
- You also will be supporting our 24H hospital at Richmond over the Weekends(1in 4 )Saturdays and Sundays plus 2 Bank Holidays per year
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.