Client Delivery Operations Manager
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What you'll do
- Serve as a trusted advisor to the CEO, providing critical insights and helping shape business strategy.
- Researching options, speaking to companies, negotiating deals with service providers.
- Collaborate with the C-Suite to streamline operations and drive high-priority initiatives.
- Develop, maintain, and analyze complex financial models using advanced Excel skills.
- Prepare detailed reports, dashboards, and forecasting tools to support strategic decisions.
- Preparing written reports and analyses.
- Collecting data from a variety of systems and people.
- Oversee and coordinate cross-functional projects, ensuring alignment with overall business goals.
- Identify process improvements and implement efficient, tech-driven solutions.
- Conduct in-depth business analysis and market research to provide actionable insights.
- Prepare high-quality presentations and reports that communicate findings effectively.
- Act as a liaison between the CEO and other team members, ensuring clear and effective communication.
What they're looking for
- Mastery of Excel, including advanced functions, pivot tables, macros, and financial modeling techniques.
- Strong quantitative and analytical abilities with a keen eye for detail.
- Deep understanding of business operations and financial management.
- Proven experience in building and interpreting financial models that drive strategic decisions.
- Proficiency with modern tech tools and project management software.
- Quick learner with the ability to adapt to new technologies and systems.
- Prior experience in a high-growth startup environment or similar fast-paced setting.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Willingness to work non-traditional hours to meet the demands of a dynamic, global business environment.
Nice to have
- A background in business strategy, finance, or operations is highly preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Wing is a fast-growing, Silicon Valley-based, venture-backed multinational startup.
We are looking for an exceptional, highly motivated individual to serve as a Client Delivery Operations Manager.
The Client Delivery Operations Manager is responsible for the day-to-day management, visibility, and operational health of Wing's end-to-end client fulfillment pipeline.This role ensures that opportunities and accounts move efficiently through each stage of the business, from Sales handoff, talent requirements, recruitment and staffing, candidate presentation, client selection, onboarding, launch, and early account stabilization.
The Client Delivery Operations Manager serves as the central operational owner of the pipeline, continuously monitoring movement, identifying bottlenecks, enforcing timelines, coordinating cross-functional teams, and resolving process gaps that could delay revenue, staffing, or client activation.
This is not primarily an administrative tracking role. The position is expected to actively manage the pipeline, challenge stalled items, drive accountability, escalate risks, and improve the underlying processes that keep the pipeline moving.
Company
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