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Jobs / Customer Service Manager in United Kingdom
3 days ago
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PL
Pivotal London·3 days ago
3 days ago

Client Director

London, United KingdomContractHybridSenior · 10-15 years₹31,500 – ₹36,750/yr · est.Customer Service Manager

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Must-have skills for this role

  • media agency
  • communications planning
  • client management
  • integrated campaigns

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What you'll do

  • Lead day-to-day client relationships, acting as the senior strategic contact across multiple accounts.
  • Interpret and challenge client briefs, developing integrated communications strategies and media plans.
  • Oversee campaign planning, execution and evaluation, ensuring recommendations are insight-led and commercially focused.
  • Work collaboratively with specialist activation teams across digital and offline media.
  • Present strategic recommendations and campaign performance to senior stakeholders.
  • Translate audience, market and competitor insights into actionable media strategies.
  • Support wider business initiatives, including new business pitches where required.

What they're looking for

  • Recent media agency experience operating at Client Director or Senior Account Director level.
  • Strong communications planning experience across integrated online and offline campaigns.
  • Experience planning performance-led campaigns with a solid understanding of media measurement and reporting.
  • Knowledge of digital media channels including Paid Search, Paid Social and Display from a strategic planning perspective.
  • Hands-on experience using planning tools such as TGI and Ad Intel is essential.
  • Excellent client management, stakeholder engagement and presentation skills.
  • Ability to hit the ground running in a fast-paced agency environment.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Freelance Client Director | 2 month FTC | £62k pro rata | London, Hybrid

I'm currently working with an independent media agency looking for an experienced Client Director to join the team.

This is an opportunity for someone who thrives in a strategic, client-facing role and can confidently lead integrated communications planning across both brand and performance campaigns.

The successful candidate will take ownership of a portfolio of agency clients, leading the planning process from brief through to campaign evaluation, while working closely with activation specialists to ensure campaigns are delivered effectively across online and offline channels.

Key responsibilities:

  • Lead day-to-day client relationships, acting as the senior strategic contact across multiple accounts.
  • Interpret and challenge client briefs, developing integrated communications strategies and media plans.
  • Oversee campaign planning, execution and evaluation, ensuring recommendations are insight-led and commercially focused.
  • Work collaboratively with specialist activation teams across digital and offline media.
  • Present strategic recommendations and campaign performance to senior stakeholders.
  • Translate audience, market and competitor insights into actionable media strategies.
  • Support wider business initiatives, including new business pitches where required.

Requirements:

  • Recent media agency experience operating at Client Director or Senior Account Director level.
  • Strong communications planning experience across integrated online and offline campaigns.
  • Experience planning performance-led campaigns with a solid understanding of media measurement and reporting.
  • Knowledge of digital media channels including Paid Search, Paid Social and Display from a strategic planning perspective.
  • Hands-on experience using planning tools such as TGI and Ad Intel is essential.
  • Excellent client management, stakeholder engagement and presentation skills.
  • Ability to hit the ground running in a fast-paced agency environment.

If you're available at short notice and have the relevant experience, I'd be keen to speak with you.

Company

PL
Pivotal London
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Pivotal London's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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