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Jobs / Customer Service Manager in United Kingdom
1 month ago
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Lighthouse·1 month ago
1 month ago

Client Director - Risk Solutions

Great Chestford, United KingdomFull-timeHybridSenior · 8-10 yearsCustomer Service Manager

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Must-have skills for this role

  • sales strategy
  • business development
  • financial services
  • risk management

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What you'll do

  • You will be responsible for setting and executing the sales strategy for potential RQS prospects as well as your allocated accounts.
  • Leverage and build advisory relationships with senior and C-level client executives that anchor long-term sustainable engagements with Evalueserve that are focused on strategic and priority areas.
  • Understand Evalueserve's solutions and products to be able to identify the target audience.
  • Attend client meetings along with other Sales/Ops team members (as necessary), both as coaching opportunities and to expand Evalueserve reach by elevating relationships.
  • Connect-the-dots about clients' internal programs, competitive dynamics etc. to identify new opportunities for Evalueserve.
  • Understand the competitive landscape and gather necessary inputs on the competition.
  • Lead, coach, and mentor teams, as well as work productively within a matrixed organization, on the ongoing major initiatives.
  • Ability to travel as needed.

What they're looking for

  • Bachelor’s Degree.
  • A track record selling to the Financial Services (CRO organisation in banks focused on IB, Commercial and Retail Space; with special focus on model risk, risk technology and analytics; trading and structuring desks of banks and stock exchanges) "C" suite including trusted long-held and valued relationships, and proven revenue growth and value contribution in a corporate environment.
  • 8-10 years of Banking sales / business development experience across the above-mentioned types of organisations in the Financial Services industry.
  • Proven experience in meeting or exceeding multi-million-dollar quotas selling solutions to risk focused divisions in banks as described above.
  • Strong knowledge of regulatory requirements relevant to financial institutions, including familiarity with frameworks and standards such as credit risk models (e.g. PD, LGD, EAD), market risk models (e.g. VaR, FRTB), IRRBB (Interest Rate Risk in the Banking Book), ICAAP reporting, stress testing, and Basel IV/CRR III requirements.
  • A track record of creating innovative programmatic services, to solve business problems.
  • Experience in selling outsourcing and/or offshore knowledge services.
  • Excellent communication skills — written, verbal, listening and executive presentation skills.
  • Experience in positioning and selling technology to new customers and in new market segments.
  • Experience in proactively growing customer relationships within an account while expanding understanding of the customer's business.
  • Experience in identifying, developing, negotiating, and closing large-scale deals in a collaborative environment.
  • Strong written and oral communication skills, articulation skills, listening skills, team-playing skills, and interpersonal skills. Able to articulate views crisply and convincingly and adapt style to have the greatest impact on a given audience.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Elevate Your Impact Through Innovation and Learning!

Evalueserve is a global leader in managed services that empower smarter decision-making and streamline critical workflows for more than 30% of the Fortune 500 companies across 45 countries. With over 4,500 professionals worldwide, our solutions are grounded in deep domain expertise and enhanced by cutting-edge AI and automation to boost productivity and scale client impact. Over the last 25 years, we have helped clients transform how they work and today we are pushing the frontier further with generative and agentic AI.

We foster a merit-based and innovation-driven culture that encourages creativity, continuous learning, and professional growth. Our hybrid working model provides international exposure and flexibility. Evalueserve has been recognized as a Great Place to Work® across four continents and ranks among the top 5% of global companies for diversity—alongside numerous awards across its solution lines.

About Financial Services:

Evalueserve is a global leader in AI enhanced managed services, driving operational efficiency and scalability for top financial institutions. With 5,000 specialists worldwide, we combine deep domain expertise with AI and automation embedded directly into client workflows to deliver up to 40% productivity gains. Today, over 100 financial institutions partner with us, including 6 of the 10 largest global corporate and investment banks, leading asset managers, private markets firms, and regional players across North America, Latin America, EMEA, MENA, and APAC. We bring deep expertise across the deal lifecycle, credit lending operations, investment research, quantitative investment strategies, risk management, and more. Our solutions are regularly recognized by industry analysts such as Forrester, Chartis, and Everest Group.

Key Responsibilities:

  • You will be responsible for setting and executing the sales strategy for potential RQS prospects as well as your allocated accounts.
  • Leverage and build advisory relationships with senior and C-level client executives that anchor long-term sustainable engagements with Evalueserve that are focused on strategic and priority areas.
  • Understand Evalueserve's solutions and products to be able to identify the target audience.
  • Attend client meetings along with other Sales/Ops team members (as necessary), both as coaching opportunities and to expand Evalueserve reach by elevating relationships.
  • Connect-the-dots about clients' internal programs, competitive dynamics etc. to identify new opportunities for Evalueserve.
  • Understand the competitive landscape and gather necessary inputs on the competition.
  • Lead, coach, and mentor teams, as well as work productively within a matrixed organization, on the ongoing major initiatives.
  • Ability to travel as needed.

Core Competencies:

  • A track record selling to the Financial Services (CRO organisation in banks focused on IB, Commercial and Retail Space; with special focus on model risk, risk technology and analytics; trading and structuring desks of banks and stock exchanges) "C" suite including trusted long-held and valued relationships, and proven revenue growth and value contribution in a corporate environment.
  • 8-10 years of Banking sales / business development experience across the above-mentioned types of organisations in the Financial Services industry.
  • Proven experience in meeting or exceeding multi-million-dollar quotas selling solutions to risk focused divisions in banks as described above.
  • Strong knowledge of regulatory requirements relevant to financial institutions, including familiarity with frameworks and standards such as credit risk models (e.g. PD, LGD, EAD), market risk models (e.g. VaR, FRTB), IRRBB (Interest Rate Risk in the Banking Book), ICAAP reporting, stress testing, and Basel IV/CRR III requirements.
  • A track record of creating innovative programmatic services, to solve business problems.
  • Experience in selling outsourcing and/or offshore knowledge services.
  • Excellent communication skills — written, verbal, listening and executive presentation skills.
  • Experience in positioning and selling technology to new customers and in new market segments.
  • Experience in proactively growing customer relationships within an account while expanding understanding of the customer's business.
  • Experience in identifying, developing, negotiating, and closing large-scale deals in a collaborative environment.
  • Strong written and oral communication skills, articulation skills, listening skills, team-playing skills, and interpersonal skills. Able to articulate views crisply and convincingly and adapt style to have the greatest impact on a given audience.
  • Attention to detail and quality-focused.

Required Qualifications:

  • Bachelor’s Degree.

Disclaimer: The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.

Please Note: We appreciate the accuracy and authenticity of the information you provide, as it plays a key role in your candidacy. As part of the Background Verification Process, we may verify your employment, education, and other details. Please ensure all information is factual and submitted on time. For any assistance, your recruiter is available to support you.


Follow us on https://www.linkedin.com/company/evalueserve/

 

Click here to learn more about what our Leaders talking on achievements AI-powered supply chain optimization solution built on Google Cloud.

How Evalueserve is now Leveraging NVIDIA NIM to enhance our AI and digital transformation solutions and to accelerate AI Capabilities.

Know more about how Evalueserve has climbed 16 places on the “50 Best Firms for Data  Scientists in 2024”! 

Want to learn more about our culture and what it’s like to work with us?

Write to us at: careers@evalueserve.com

 

Company

Lighthouse
Great Chestford, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Lighthouse's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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