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Jobs / Customer Service Manager in United Kingdom
5 days ago
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EY·5 days ago
5 days ago

Client Executive - Government & Infrastructure (G&I) - Associate Director - Permanent - UK Wide

London, United KingdomSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • business development
  • sales
  • public sector procurement
  • strategic planning

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What you'll do

  • Strategic Planning: Design and implement targeted business development strategies for your account(s), encompassing market analysis, opportunity identification, and competitive assessments.
  • Relationship Management: Forge and nurture robust relationships with government officials, agencies, and key decision-makers to enhance business opportunities.
  • Opportunity Identification and Qualification: Proactively identify and assess potential business opportunities within your account(s), ensuring alignment with EY's capabilities and strategic goals.
  • Proposal Development and Management: Lead the creation of compelling proposals, bids, and presentations, collaborating with internal teams to ensure high-quality submissions that resonate with government stakeholders.
  • Sales Cycle Management: Oversee the entire sales cycle, ensuring timely and effective execution from initial contact through to contract negotiation and closure.
  • Market Knowledge: Stay informed on market trends, regulatory changes, and procurement processes within the government sector, adapting strategies as necessary to maintain competitive advantage.
  • Performance Tracking and Reporting: Monitor and report on business development activities, including pipeline progression, sales forecasts, and revenue targets, to inform strategic decision-making.
  • Collaboration: Work closely with cross-functional teams, including marketing, product development, and legal, to ensure a cohesive and effective approach to government business development.

What they're looking for

  • In-depth understanding of the UK public sector context, with established credibility among public sector decision-makers, gained through substantial experience working alongside or within public sector organisations.
  • Comprehensive knowledge of public sector tender processes, including Government Frameworks applicable to Central Government.
  • Significant business development experience in the professional services and solutions arena.
  • Proven track record of leading teams in selling complex services and solutions at senior levels within the public sector.
  • Exceptional communication, presentation, and influencing skills, capable of engaging effectively at all organisational levels.
  • Strong business acumen and insight into major industry sector trends, with experience in delivering client-focused solutions tailored to customer needs.
  • Demonstrated sound judgment and adaptability in managing multiple project requirements and tight deadlines, with meticulous attention to detail.
  • Candidates must already hold active SC clearance or be willing and eligible to undergo the required security vetting.

Nice to have

  • Experience working with MOD, Defence, or National Security organisations would be advantageous.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Position Title: Business Development Associate Director - Government & Infrastructure (G&I)

Please note, candidates must already hold active SC clearance or be willing and eligible to undergo the required security vetting.

Overview:
  • The Business Development Associate Director for EY's Government & Infrastructure (G&I) industry, is a reliable sales and commercial leader, integral to the Industry, working alongside the Industry Leader to create and execute a comprehensive strategic growth plan.
  • You will spearhead the development and execution of innovative strategies to secure business with government entities, dedicating most of your time driving market demand and managing the sales cycle in the external marketplace.
  • This pivotal role requires a proactive approach to identifying new opportunities, cultivating relationships with key stakeholders, and managing the complete sales cycle-from initial engagement to contract negotiation.
  • Experience working with MOD, Defence, or National Security organisations would be advantageous.


Key Responsibilities:
  • Strategic Planning: Design and implement targeted business development strategies for your account(s), encompassing market analysis, opportunity identification, and competitive assessments.
  • Relationship Management: Forge and nurture robust relationships with government officials, agencies, and key decision-makers to enhance business opportunities.
  • Opportunity Identification and Qualification: Proactively identify and assess potential business opportunities within your account(s), ensuring alignment with EY's capabilities and strategic goals.
  • Proposal Development and Management: Lead the creation of compelling proposals, bids, and presentations, collaborating with internal teams to ensure high-quality submissions that resonate with government stakeholders.
  • Sales Cycle Management: Oversee the entire sales cycle, ensuring timely and effective execution from initial contact through to contract negotiation and closure.
  • Market Knowledge: Stay informed on market trends, regulatory changes, and procurement processes within the government sector, adapting strategies as necessary to maintain competitive advantage.
  • Performance Tracking and Reporting: Monitor and report on business development activities, including pipeline progression, sales forecasts, and revenue targets, to inform strategic decision-making.
  • Collaboration: Work closely with cross-functional teams, including marketing, product development, and legal, to ensure a cohesive and effective approach to government business development.


Skills and Experience:
  • Public Sector Expertise: Extensive knowledge of the government landscape, including key stakeholders, decision-making processes, and relevant regulations.
  • Proven Track Record: Demonstrated success in selling to government agencies, with a comprehensive understanding of public sector procurement processes.
  • Relationship Building: Exceptional interpersonal and communication skills, with a proven ability to establish rapport and trust with government officials.
  • Strategic Thinking: Strong capability to develop and execute effective business development strategies that drive results.
  • Sales Leadership: Experience in leading and motivating teams, driving sales performance, and managing complex sales cycles.
  • Negotiation and Influencing: Advanced negotiation and influencing skills, adept at navigating complex deals to secure favourable outcomes.
  • Proposal Writing: Proven experience in crafting compelling proposals, bids, and presentations that meet client needs.
  • Influencing Skills: Ability to engage and mobilise stakeholders at multiple levels to achieve project objectives, even when they do not report directly to you.
  • CRM Proficiency: Familiarity with CRM systems and other sales tools to enhance business development efforts.


Supervision Responsibilities:
  • Limited, although you may be asked to counsel other members of the wider sales and commercial excellence team.


Qualifications:
  • In-depth understanding of the UK public sector context, with established credibility among public sector decision-makers, gained through substantial experience working alongside or within public sector organisations.
  • Comprehensive knowledge of public sector tender processes, including Government Frameworks applicable to Central Government.
  • Significant business development experience in the professional services and solutions arena.
  • Proven track record of leading teams in selling complex services and solutions at senior levels within the public sector.
  • Exceptional communication, presentation, and influencing skills, capable of engaging effectively at all organisational levels.
  • Strong business acumen and insight into major industry sector trends, with experience in delivering client-focused solutions tailored to customer needs.
  • Demonstrated sound judgment and adaptability in managing multiple project requirements and tight deadlines, with meticulous attention to detail.


What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers, and promotions. Plus, we offer:
  • Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please note.

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here . We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Shape your future with confidence.



EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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Company

EY
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from EY's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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