Client Experience Coordinator – Medical Aesthetics
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What you'll do
- Greet, check-in, and check-out clients with professionalism and warmth
- Create a welcoming, high-end environment at all times
- Support retail skincare and treatment recommendations at checkout
- Support high-volume phone calls, texts, and appointment bookings
- Confirm appointments and manage schedule optimization
- Communicate clearly with clients regarding services, timing, and preparation
- Maintain accurate client records in EMR system
- Capture before-and-after photos for medical records and marketing use
- Assist with reporting, confirmations, and follow-ups
- Monitor and track inventory
- Maintain a clean, organized, and polished reception and retail space
- Support team workflow to ensure smooth daily operations
What they're looking for
- Excellent verbal and written communication skills
- Strong multitasking and scheduling ability
- Comfortable discussing skincare and services with clients
- Professional, polished, and client-focused demeanor
- Passion for beauty, skincare, and luxury client service
Nice to have
- 2+ years front desk, administrative, or client coordination experience preferred
- Medical spa, dermatology, hospitality or aesthetics experience strongly preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us
Eminence Medical Aesthetics is a high-end, results-driven medical spa known for advanced treatments, natural-looking outcomes, and an elevated client experience. We are seeking a polished, personable Client Experience Coordinator to serve as the face of our practice and help ensure every client interaction reflects our luxury brand standards.
Position Overview
This role is the first and last touchpoint in the client journey. You will manage front desk operations, coordinate scheduling, support treatment and skincare sales, and help maintain seamless daily clinic flow.
The ideal candidate is organized, warm, detail-driven, and comfortable balancing client hospitality with administrative precision.
Key Responsibilities
Client Experience
- Greet, check-in, and check-out clients with professionalism and warmth
- Create a welcoming, high-end environment at all times
- Support retail skincare and treatment recommendations at checkout
Scheduling & Communication
- Support high-volume phone calls, texts, and appointment bookings
- Confirm appointments and manage schedule optimization
- Communicate clearly with clients regarding services, timing, and preparation
Administrative & Clinical Support
- Maintain accurate client records in EMR system
- Capture before-and-after photos for medical records and marketing use
- Assist with reporting, confirmations, and follow-ups
- Monitor and track inventory
- Maintain a clean, organized, and polished reception and retail space
- Support team workflow to ensure smooth daily operations
Qualifications
- 2+ years front desk, administrative, or client coordination experience preferred
- Medical spa, dermatology, hospitality or aesthetics experience strongly preferred
- Excellent verbal and written communication skills
- Strong multitasking and scheduling ability
- Comfortable discussing skincare and services with clients
- Professional, polished, and client-focused demeanor
- Passion for beauty, skincare, and luxury client service
Compensation & Benefits
- $20 – $25/hour + commission opportunities
- Complimentary aesthetic treatments
- Growth opportunities within a fast-growing medical aesthetics practice
- Supportive, collaborative team environment
How to Apply
Submit your resume and a brief cover letter explaining why you would be a great fit for Eminence Medical Aesthetics.
Company
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