Client Services Associate

Do you feel your strength is in client services? Are you a go-getter? Are you passionate about your professional and personal growth? Are you eager to take ownership of clients and accounts from day dot? Are you ready for the unexpected? If this sounds like you, make sure you apply!

ABOUT TRANSPERFECT

WHO ARE WE? TransPerfect is the world's leading provider of language services and technology. With over 130 offices worldwide, we work with global industry leaders and many Fortune 500 companies, providing them with language and technology solutions.

OUR VISION is to be the world's premier provider of global language and business solutions. We accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale.

OUR SERVICES portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

TEAM OVERVIEW

The Client Services team is a global group of account management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management.

The Account Management, Localisation team members’ main focus is on supporting our clients' stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our client's business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables. Account Management team members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate.

THE ROLE

The Account Coordinator is a junior client services role for individuals with an interest in learning about client services and developing skills in the Localization Industry. The Account Coordinator is a localization generalist providing account management support to senior team members.

We are looking for a goal-oriented and energetic individual who has a passion for problem-solving and has a talent for client services.

JOB DESCRIPTION:

• Learn about the various aspects of the Localization Industry and develop skills to provide clients with excellent service
• Focus on small-size and/or single-channel accounts or support larger/multi-channel accounts
• Develop project quote proposals and project schedules for new and existing clients
• Manage translation projects ensuring quality and on-time delivery and maximizing profitability
• Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
• Develop and maintain data and information including internal reports, client reports and account
• documentation
• Give departmental and team support by providing out-of-office coverage, process improvement suggestions and organizing team-building events and activities
• Support senior team members in the development of meetings presentations both for internal teams and for external clients
• Provide feedback to our Technology teams with regard to suggestions for improvement or user challenges
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

REQUIRED SKILLS

• Superior written and spoken communication skills in English
• Independent, self-motivated, results-oriented and dynamic with careful attention to detail
• Exceptional problem solving and critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service
• Willingness to travel to offsite client or sales meetings

SKILLS & EXPERIENCE

• Minimum Bachelor’s Degree from a recognized college or university (Required)
• 1-2 years of experience in a client-facing account management or client service representative role (Required)
• Experience using MS Project (Preferred)
• Knowledge of a second language (Preferred)
• Localization Industry experience (Preferred)

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TransPerfect provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility for everyone