Client Services Director

We’re looking for an experienced Client Services Director to lead, inspire and develop a talented client services team, ensuring the delivery of exceptional brand experience campaigns for some of the world’s most successful brands.

This is a senior leadership role, responsible for building strong client relationships, providing strategic and operational direction, and ensuring campaigns are delivered to the highest standard — on brief, on time, on budget and with a clear focus on commercial performance.

You’ll work closely with the Head of Client Services and wider agency teams to grow existing accounts, identify new opportunities, improve ways of working and contribute to the continued success of the agency. The role will be based at our Maidenhead office with hybrid working opportunities and requirement for travel to client sites

Key accountabilities include:

• Lead and support a team of Account Directors, Senior Account Directors, Account Managers and Account Executives, creating an environment where people can perform at their best.

• Build and maintain strong senior-level client relationships, acting as a trusted partner and providing strategic counsel when required.
• Ensure the delivery of first-class client service across all accounts and projects.
• Oversee campaign delivery to ensure work is completed on brief, on time, within budget and in line with agreed profit expectations.
• Support the growth of existing accounts by identifying opportunities to increase spend and strengthen client partnerships.
• Contribute to new business opportunities and support pitches, tenders and client presentations where required.
• Use data, reporting tools and client feedback to monitor performance, identify efficiencies and improve ways of working.
• Work collaboratively with internal teams including Creative, Finance, Operations, Staffing and HR to ensure successful project delivery.
• Champion best practice across client servicing, sharing knowledge and supporting continuous improvement.
• Develop, coach and motivate team members, supporting their skills, confidence and career development.
• Act as a senior escalation point for complex client or departmental issues, resolving challenges professionally and commercially.

About us
N2O is an award-winning creative brand experience agency and part of Globe Groupe, an international network of agencies delivering integrated marketing solutions across retail and experiential channels.

With 26 years of trading history, N2O is trusted by the world’s most successful brands to build powerful brand experiences. We craft insight-led, relevant, engaging and measurable campaigns that deliver results — at home, in-store, out of home and online.

Specialising in retail, experiential and influencer marketing, we partner with ambitious brands across FMCG, health & beauty, luxury, retail and technology. Our longevity is built on creativity, commercial rigour and first-class client service.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

Requirements

• Significant senior-level experience within a marketing, advertising, experiential, creative, design or branding agency environment.
• Proven experience leading and developing client services teams.
• Strong strategic thinking skills, with the ability to provide clear direction across complex accounts and campaigns.
• Excellent commercial awareness, including budget management, profitability, resource planning and margin improvement.
• Experience managing senior client relationships and influencing stakeholders at all levels.
• Confident communication, presentation and negotiation skills.
• A strong understanding of integrated campaign delivery, including creative development, operations, staffing and logistics.
• Experience using data, reporting and insight to monitor performance and identify opportunities for improvement.
• Ability to manage multiple priorities calmly and professionally in a fast-paced agency environment.
• Strong problem-solving skills with a solution-focused and collaborative approach.
• Up-to-date awareness of relevant market, regulatory and industry changes, including GDPR.
• A professional, personable and approachable style, with excellent attention to detail.
• UK driving license and access to a car

Benefits

• Salary range up to £85k gross per annum depends on experience
• Hybrid working opportunities
• 23 days annual leave plus Bank Holidays, rising each year (capped at 30 plus opportunity to buy / sell holiday scheme)
• Life assurance - to support the financial security of your loved ones
• Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
• Our head office location has multiple perks including an onsite gym, free breakfasts, free carparking and onsite café
• Regular company socials from BBQs to festive celebrations
• Quarterly and annual recognition award schemes
• Salary sacrifice scheme to help with your commute costs whether you travel by car or bicycle
• And not to forget free onsite car parking or a free shuttle service from the local train station!