Client Services Investment Operations

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Limerick’s Custody Client Service team are responsible for 650+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.

Based in Limerick, the successful candidate will be responsible for developing and maintaining client relationships internally & externally. The role entails working as an individual within a team environment with responsibility of owning the service delivery to significant client or clients. The successful candidate will own all aspects of service delivery to ensure we exceed our client expectations for all custody queries. 

The individual should have transferrable skills that will add value to the Custody Client Service team.

This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients
 

The key responsibilities of the role include:

• Ownership of Custody Relationship for assigned client(s).
• Point of consultation for all client queries including investigation and resolution work
• Initiates frequent, proactive communication with internal and external clients.
• Leads / Conducts Service Reviews.
• Structured daily tasks and checklists to be completed and signed off
• Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements
• Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. operational teams, trustees, external advisors, consultants, etc.
• Track service & delivery results against project plans and SLD (Service Level Delivery)
• Attend to all aspects of service delivery, from daily client deliverables, all client custody queries, internal queries, new product and process and any process relating to clients under your remit.
• Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
• Manage the overall service to client(s) with goal of delivering proactive, unparalleled client service to clients.
• Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
• Represent Custody Client Service at internal forums
• Assist with the development of junior colleagues within the department by sharing knowledge and expertise
• Identify recurrent issues and bring to resolution
• Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact 
   

Skills/Qualifications

The successful candidate will benefit from having:

• Proven experience within Fund Services (preferably Custody)
• Technical knowledge of the securities industry, its products and instruments.
• Working knowledge of Microsoft applications.
• Strong leadership skills, and also as an advocate for the company.
• Excellent interpersonal skills including ability to persuade and influence change / best practice.
• Ability to communicate with partners and clients at all levels.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
• Proven ability to improve service delivery, efficiency, effectiveness and productivity.
• Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.