Client Servicing Manager

What You Do: ❖ Building and maintaining relationships with clients and guiding teams towards the achievement of client objectives ❖ Aware and in pursuit of opportunities for account growth with existing clients ❖ Build teams, think strategically and develop successful client-agency relationships ❖ Establish rapport and maintain long-term relationships with client and internal teams ❖ Implement Internet Marketing best practices that result in customer acquisition, retention and growth ❖ Supervise Operations of Multiple Projects ❖ Responsible for all client communications, conflict resolution, and compliance on client deliverable ❖ Work collaboratively with the planning and creative teams to develop and execute digital strategies to create effective digital strategies ❖ Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations ❖ Manage program execution and financial performance while ensuring that overall strategy is sound and on point ❖ Ensure tactical alignment with stated goals, objectives and strategy ❖ Prioritize & set expectations on key deliverables ❖ Effectively manage projects to deliver on Cost, Quality, and Timing targets ❖ Compile and analyze search data and metrics and make decisions regarding campaign direction

❖ The incumbent should have the ability to compile and analyze search data and metrics and make decisions regarding campaign direction ❖ He should be able to perform click through rate, conversion, spend and creative analysis to identify growth/optimization opportunities ❖ Maintain schedule performance index and cost performance index ❖ Analyzing social media insights to guide future social media campaigns What You Need: ❖ Deep Understanding of Technology Behind Search Engine, Google Webmaster Guidelines, Search Friendly Websites, Google Penalties & Recovery and Photo shop ❖ Deep Knowledge of ON Page & OFF Page activities, SEO, search engine optimization and factors that influence high rankings in Google ❖ Strong awareness on Google Algorithm Updates ❖ Ability to specify technical changes to technical/development teams ❖ Strong Knowledge of HTML & CMS Panels like Word Press; knowledge of PHP, Dream weaver, FileZilla will be an added advantage. ❖ Expertise with Excel Reporting (Filters, Vlookup, Calculation Formulas, Pivot, Graph, Chart) ❖ Well Versed with web analytics and presentation tools ❖ Knowledge of Tech Tools : Firebug, Webmaster, Hoot-suite, Yoono, Google Page Speed, GTMetrix, Alexa, Google Keyword Planner ❖ Excellent written and oral communication skills