Client Success Director
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What you'll do
- Leads Foodsmart's Client Success function within our Commercial Organization
- Owning day-to-day client health, satisfaction, and issue resolution across our client base
- Manage a team of Client Success Managers
- Build the playbooks, tools, and escalation infrastructure that let the function scale
- Partner closely with Account Executive leadership on the connection between client health and commercial strategy
- Personally step in on the most complex client situations to drive accountability and resolution across the organization
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Foodsmart:
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs.
Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:
👥 Customer First - You start with the member and work backwards.
🚀 Make It Happen - You act with urgency, use data, and hold high standards.
🤝 One Team - You collaborate with respect and commit as a group.
Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.
About the Role:
This role leads Foodsmart's Client Success function within our Commercial Organization, owning day-to-day client health, satisfaction, and issue resolution across our client base. You will manage a team of Client Success Managers, build the playbooks, tools, and escalation infrastructure that let the function scale, and partner closely with Account Executive leadership on the connection between client health and commercial strategy. You will also personally step in on the most complex client situations to drive accountability and resolution across the organization.
Company
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