Arting Digital·3 days ago
3 days ago
Client Success Executive
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What you'll do
- Handle customer queries via phone, email, and chat.
- Understand customer needs and assist with product features.
- Troubleshoot and report product issues and technical problems.
- Maintain internal records of customer issues and resolutions.
- Share customer feedback, feature requests, and workarounds with internal teams.
- Follow up with customers to ensure timely issue resolution.
- Handle complex issues through investigation, resolution, escalation, and follow-up.
- Collaborate with Product, Sales, and Marketing teams to improve customer experience.
What they're looking for
- 1–3 years of relevant experience in Customer Support / Technical Support.
- Pursuing or completed Bachelor’s degree.
- Must be a UAE National / Emirati.
- Good communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in MS Excel and PowerPoint.
- Strong customer focus and ability to work under pressure.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position title: Client Success Executive Experience: 1-3 years Location: Noida Mode: Hybrid Notice period: Immediate joiner -15 Days Key Skills Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration Key Responsibilities Handle customer queries via phone, email, and chat. Understand customer needs and assist with product features. Troubleshoot and report product issues and technical problems. Maintain internal records of customer issues and resolutions. Share customer feedback, feature requests, and workarounds with internal teams. Follow up with customers to ensure timely issue resolution. Handle complex issues through investigation, resolution, escalation, and follow-up. Collaborate with Product, Sales, and Marketing teams to improve customer experience. Required Qualifications 1–3 years of relevant experience in Customer Support / Technical Support. Pursuing or completed Bachelor’s degree. Must be a UAE National / Emirati. Good communication and interpersonal skills. Strong problem-solving and analytical abilities. Proficiency in MS Excel and PowerPoint. Strong customer focus and ability to work under pressure.
Company
Arting Digital
Delhi NCR, India
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