Client Success Manager - Remote Opportunity
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What you'll do
- Develop a deep understanding of client goals and evolving needs, using regular engagement, performance reviews, and proactive solutions to drive satisfaction and retention
- Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies
- Manage client contracts throughout the partnership, including program and financial requirements, renewals, amendments, extensions, and compliance with contractual obligations
- Coordinate billing and invoicing requirements with clients and internal teams to ensure accurate and timely fulfillment of financial commitments
- Deliver regular client reporting, executive summaries, progress updates, and year-end reviews that clearly communicate program performance and results
- Monitor KPIs and utilization trends, translating performance data into actionable insights and recommendations that strengthen client outcomes
- Lead strategic client engagement from implementation through ongoing operations, including client meetings, site expansions, program add-ons, and seasonal program launches and renewals
- Partner cross-functionally with sales, field leadership, and internal teams to evaluate opportunities, strengthen field adoption, address client feedback, and support long-term partnership growth
What they're looking for
- Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience
- 5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role
- Demonstrated ability to build executive-level relationships and manage complex client portfolios
- Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously
- Experience interpreting business metrics and translating data into actionable client recommendations
- Strong problem-solving skills with the ability to influence cross-functional teams and drive collaborative solutions
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.
At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.
As a Client Success Manager, you’ll be a strategic partner to our clients, helping them maximize the value of our partnership while driving engagement, satisfaction, retention, and long-term growth. Serving as the primary point of contact throughout the client lifecycle, you’ll build trusted relationships, provide proactive guidance and tailored recommendations, and collaborate across teams to deliver a seamless client experience. You’ll also support successful onboarding and field adoption through training, resources, and ongoing reinforcement. This role is ideal for a strong communicator and strategic thinker who thrives on collaboration, problem-solving, and helping clients achieve lasting success.
Responsibilities:
Client Retention and Growth
Develop a deep understanding of client goals and evolving needs, using regular engagement, performance reviews, and proactive solutions to drive satisfaction and retention
Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies
Contract and Financial Management
Manage client contracts throughout the partnership, including program and financial requirements, renewals, amendments, extensions, and compliance with contractual obligations
Coordinate billing and invoicing requirements with clients and internal teams to ensure accurate and timely fulfillment of financial commitments
Reporting and Performance Monitoring
Deliver regular client reporting, executive summaries, progress updates, and year-end reviews that clearly communicate program performance and results
Monitor KPIs and utilization trends, translating performance data into actionable insights and recommendations that strengthen client outcomes
Support and Strategic Engagement
Lead strategic client engagement from implementation through ongoing operations, including client meetings, site expansions, program add-ons, and seasonal program launches and renewals
Partner cross-functionally with sales, field leadership, and internal teams to evaluate opportunities, strengthen field adoption, address client feedback, and support long-term partnership growth
Qualifications:
Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience
5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role
Demonstrated ability to build executive-level relationships and manage complex client portfolios
Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously
Experience interpreting business metrics and translating data into actionable client recommendations
Strong problem-solving skills with the ability to influence cross-functional teams and drive collaborative solutions
#LI-Remote
Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Company
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