Client Success Partner II - First Advantage (Bangalore/Mumbai)

Overview:

The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail, Staffing & Franchise (RSF) vertical, valued at approximately $2M in annual revenue. As a Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.

Roles and Responsibility:

• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services
• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
• Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com
• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business

Qualifications:

• Graduate- preferred
• 2+ years’ experience in a client-facing role – preferred
• Retail, Staffing and Franchise client support preferred
• Sales and/or sales management experience
• Team management experience is a plus

Skills/Knowledge:

• Strong client focus – commitment to delivering superior client experience and advocating for client needs
• Consultative selling skills – experience expanding account reach, up/cross-selling, new business development
• Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
• Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
• Excellent oral and written communication skills
• Organization – ability to prioritize and focus on value-add activity, ability to multi-task
• Attention to detail

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.