Client & Technical Support Specialist – SFTP Migration-Work From Home
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What you'll do
- Communicate directly with employer groups regarding upcoming server, file-transfer, or system changes.
- Provide clear instructions and new access credentials as required.
- Assist with the setup and transition of secure file-transfer folders.
- Support migration activities involving SFTP and secure file-transfer platforms.
- Coordinate testing activities and follow up with stakeholders to ensure required testing is completed successfully.
- Track outstanding activities, issues, and stakeholder responses throughout the migration process.
- Serve as a communication bridge between external employer groups and internal technical or operational teams.
- Escalate technical issues to the appropriate teams when additional expertise is required.
- Maintain accurate documentation and status updates.
- Provide a professional and positive experience throughout the transition.
What they're looking for
- Strong written and verbal communication skills.
- Strong customer service and stakeholder-management skills.
- Ability to communicate technical information clearly to individuals with varying levels of technical knowledge.
- Basic understanding of SFTP (Secure File Transfer Protocol) or similar file-transfer concepts.
- General technical aptitude and willingness to learn new systems and processes.
- Strong organizational skills and attention to detail.
- Ability to manage multiple conversations, follow-ups, and deadlines simultaneously.
- Ability to work effectively across technical, operational, and client-facing teams.
- Ability to follow established processes and escalate issues appropriately.
Nice to have
- Previous experience in client support, technical support, implementation, account management, healthcare operations, or a similar environment.
- Experience supporting system migrations, implementations, file transfers, or technology-related projects.
- Experience working directly with external clients, employer groups, vendors, or business partners.
- Familiarity with SFTP platforms or secure data-transfer processes.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Client & Technical Support Specialist – SFTP Migration
Temporary | Remote | $16.00/hour
Elevate Your Career with Sagility
Sagility is a global leader in healthcare business process management, dedicated to improving member and provider experiences through innovation, operational excellence, and compassionate service.
We are seeking Client & Technical Support Specialists to support healthcare-related technical transition and migration initiatives. This opportunity is ideal for someone who is an excellent communicator, highly organized, comfortable working with multiple stakeholders, and has a basic understanding of technical concepts such as Secure File Transfer Protocol (SFTP).
Deep technical expertise is not required. Success in this role is primarily driven by your ability to communicate clearly, coordinate activities, follow established processes, and help clients successfully navigate technical changes.
Position Overview
Pay: $16.00 per hour
Employment Type: Temporary assignment
Assignment Length: Approximately 5–6 months, based on business needs
Benefits: This temporary assignment is not benefits eligible
Training: Approximately 3 weeks
Hours of Operation: 7am to 4pm Central Time
As a Client & Technical Support Specialist, you will serve as a key point of contact between internal teams and external employer groups during technical migration and server-change initiatives. You will help communicate upcoming changes, provide information and credentials, coordinate testing, and ensure stakeholders understand the steps required to successfully complete the transition.
What You Will Do
In this role, you may:
- Communicate directly with employer groups regarding upcoming server, file-transfer, or system changes.
- Provide clear instructions and new access credentials as required.
- Assist with the setup and transition of secure file-transfer folders.
- Support migration activities involving SFTP and secure file-transfer platforms.
- Coordinate testing activities and follow up with stakeholders to ensure required testing is completed successfully.
- Track outstanding activities, issues, and stakeholder responses throughout the migration process.
- Serve as a communication bridge between external employer groups and internal technical or operational teams.
- Escalate technical issues to the appropriate teams when additional expertise is required.
- Maintain accurate documentation and status updates.
- Provide a professional and positive experience throughout the transition.
What We Are Looking For
Required Qualifications
- Strong written and verbal communication skills.
- Strong customer service and stakeholder-management skills.
- Ability to communicate technical information clearly to individuals with varying levels of technical knowledge.
- Basic understanding of SFTP (Secure File Transfer Protocol) or similar file-transfer concepts.
- General technical aptitude and willingness to learn new systems and processes.
- Strong organizational skills and attention to detail.
- Ability to manage multiple conversations, follow-ups, and deadlines simultaneously.
- Ability to work effectively across technical, operational, and client-facing teams.
- Ability to follow established processes and escalate issues appropriately.
Preferred Qualifications
- Previous experience in client support, technical support, implementation, account management, healthcare operations, or a similar environment.
- Experience supporting system migrations, implementations, file transfers, or technology-related projects.
- Experience working directly with external clients, employer groups, vendors, or business partners.
- Familiarity with SFTP platforms or secure data-transfer processes.
Become Part of a Team That S.O.A.R.s
At Sagility, our culture is built around four core values:
S – Spark Curiosity
We continuously learn, ask questions, and seek smarter ways to improve healthcare operations.
O – One Team, One Direction
We collaborate across teams and geographies to deliver results that matter.
A – Action for Results
We move with urgency, accountability, and purpose.
R – Right by the Right Purpose
We act with integrity and strive to do what is right for members, providers, clients, and each other.
Ready to Apply?
If you're a strong communicator who enjoys helping people navigate change and you're comfortable learning and supporting basic technical processes, we encourage you to apply.
Apply today to be considered for current and upcoming Client & Technical Support opportunities with Sagility.
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Company
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