Clinical Coordinator -CAPETOWN - WESTERN CAPE

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The Clinical Coordinator assumes responsibility for the co-ordination, of quality management systems in accordance with the appropriate regulatory and accreditation bodies; provision and establishment of occupational health services for clients employees leading to capacity planning across DSP and mobile services to ensure the promotion, protection and restoration of the employee’s health within a safe working environment.
This includes the coordination of all function and activities related to the provision, promotion and assurance of quality occupational health care and case management, through the leadership of a multidisciplinary team in consultation with all relevant stakeholders. Clinical Coordinators will also resumes responsibility for motivating, supporting and optimising staff performance through capacity building, mentoring and initiating thereby ensuring that an optimum contribution is made to the successful functioning of the division, under administrative direction of the Regional Operations Manager and the Occupational Health Medical Practitioner.

• Coordinating and ensuring the conducting of Health Risk Assessment (HRA) in the workplace to determine workplace stressors and the impact on employees.
• Consolidating & ensure that Occupational Risk Exposure Profiles (OREP) are available at all clinics for pre-employment, periodic and exit levels of interventions.
• Ensure suitability and fitness for the employment of employees based on the Occupational Risk Exposure Profile (OREP).
• Determining the need for biological monitoring in risk assessments.
• Coordinating and ensure HRA for pregnant women are done, to ensure proper placing for the duration of pregnancy.
• Coordinating and ensuring that site walkthroughs are conducted monthly an as when required.

Ensure that risk based occupational medical surveillance program are conducted at fixed clinics and are in line with the HRA

• Manage SLA with fixed clinics in relation to client SLA.
• Organising and management of staffing issues such as locums in alignment with NOH policies.
• Coordinate clinic activities e.g. Medical Surveillance Program, Monthly stats.
• Ensure that fixed clinics comply by conducting six monthly audits in alignment with the following key criteria:
• 1. Qualifications.
• 2.  Calibration.
• 3. Medical Waste Compliance.
• 4. Infrastructure.
• 5. Record keeping and Documentation.
• 6. In Service training for identified gaps.
• 7. Ensure accurate recordkeeping and data integrity

• Submit Attendance register per clinic to ROMS as well as - PPE checklist.
• Inform ROMS promptly in writing of any administrative and client related problems in alignment with SLA.
• Keep attendance register of permanent staff, locums and OMP’s.

• Keep attendance register of permanent staff, locums and OMP’s.
• Attendance of stakeholder workshops to outline process flows
• Make available the incapacity, disability register per site/ per OD.·       
• Overseeing and managing employees with chronic illness & those returning from risk pool, post – illness and post injury on duty.·       
• Coordinate the scheduling of employees for renewal of fitness for duty certificate, which management requests for review and follow - up appointments.·       
• Coordinate the management of employees declared temporarily unfit to ensure their quickest possible return to normal duties.·       
• Coordinate the management of employees declared permanently unfit and ensure they are referred for incapacity and disability assessment and the risk pool.·       
• Submit chronic register per site to ROMS on the 1st of every month.·       
• Coordinate, manage and refer COID cases that require compensation to claims administrators and keep the relevant register.·       
• Coordinate the investigation of identified occupational illness and their reporting to the Safety Department.·       
• Represent the Health & Wellness department in the assigned business unit’s operational and safety meeting·       
• Sourcing of external service providers for allocated region e.g. occupational therapist, Audiologist & ENT specialist, etc. in consultation with Operations Manager Support. Provide a resource list per area.·       
• Monitoring the utilization of locums & report to ROMS.·        Follow - up payments of service providers to ensure efficiency.·       
• Submit request for quotations for all services outside the SLA & obtain Purchase Orders before services are undertaken.·
•   Ensure an accurate asset register is in place & backed-up by the invoices. (Separate list for NOH & Client)·       
• Ensure that monthly stock orders are done timeously, as per the NOH monthly ordering schedule and are within budget e.g. medical consumables, stationary etc·       
• Ensure correct and sufficient PPE orders are done monthly.        Monthly calculation of stock, to ensure minimum and maximum stock compliance.      
• Participate in stock audits to ensure compliance.      
• Be presentable in the correct uniform, wearing distinguishing devices and name badges. Ensure the same for the team.      
• Ensure to comply with NOH privacy policy·       
• Take part in Customer Care Survey, submit reports to ROM.·       
• Ensure that customer quality comment card process is managed in the clinics and statistical feedback is available so that the service can be evaluated.       
• Ensure that a process is in place to investigate follow- up and close out complaints and the OHNP in the clinic understands and implements the process.       
• Complete the quarterly self-audit in the clinic; identify root causes, and implement corrective and preventative measures in consultation with ROM·       
• Achieve above 75% in quarterly quality audit conducted by Regional Operations Managers.       
• Inform Regional Operations Managers timeously of any external audits and provide prompt feedback regarding findings.       
• Ensure valid equipment calibration certificates are available at the clinic.       
• Ensure dispensing license is available in the clinic. Show proof of follow up with Dept. of Health if dispensing license is not available.      
• Ensure availability of NOH Policies & Procedures File and proof of communication of such to staff.       
• Effective implementation of the NOH standardized processes and practices·       
• Effective & efficient management of medical waste.        Infection Control: Ensure availability of PPPE for staff in the clinic and submit weekly PPE checklists to ROMS.      
• Drive achievement of transformation goals as set out by the Transformation Committee.       
• Identification of potential talent.       
• Continuous education of line managers in respect of the Diversity business case.       
• Employment Equity Planning - Alignment of EE targets with National targets.       
• Assume responsibility for own personal and professional development.      
• Keep up to date with Netcare’s evolving policies and procedures.       
• Maintain and improve personal skills and knowledge levels.     
• Encourage staff in their professional development.·       
• Stay abreast of latest developments/upgrades and statutory requirements that may change.     
• Induction & Orientation permanent and locum staff.       Conduct In-service training to staff - proof available on file -attendance registers.      
• Training plan available according to needs analysis of staff and executed·       
• SHEQ updates undertaken monthly & shared with staff at the clinic.       
• Updated Staff files available at the clinic with qualifications and signed JDs.  
•   Patient Health Education plan available and executed.·        NOH communication shared with staff & attendance registers available on file.       
• Attends courses to ensure personal and professional self-development. (Online courses).       
• Actively participate as a member of a team to achieve goals.       
• Assume responsibility for own personal and professional development.·       
• Keep up to date with Netcare’s evolving policies and procedures.
• Maintain and improve personal skills and knowledge levels·        Encourage staff in their professional development.    
• Stay abreast of latest developments/upgrades and statutory requirements that may changeAttends meetings with client as and when required  & provide accurate reports monthly:      Safety Meeting·       
• SLA Meeting·       
• Project Meeting
• Case Management·       
• IncapacityAchieves a 0% non-conformance by adhering to SLA requirements & expectations·       
• Escalate timeously to ROMS incidents or alerts as they occur to avoid penalties. In alignment with NOH & SLA.

Join the team committed to providing the best and safest health and care.