Clinical Training and Education Manager (Endoscopy) Charlotte or Nashville

1.    Deliver approved comprehensive training and education programs that provide customers and personnel with up-to-date information on company products, procedures, and best practices.
2.    Deliver approved content during didactic portions of training.
3.    Provide case support to trained customers (domestic and international) as part of Merit's commitment to the safe and efficacious use of products.
4.    Conducts assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability.
5.    Defines protocol and assists in the field assessment of new product market research trials (MRT’s).
6.    Develops and implements ongoing home-study training course to improve and maintain a high level of product and clinical expertise in the field sales organization.
7.    Conducts ongoing staff training and provide clinical feedback to resolve customer related issues.
8.    Serve as clinical expert for the company.
9.    Standardize & computerize (digitalize) sales training materials.
10.    Works with Product Managers to develop sales training and in-servicing videos.
11.    Answers clinical questions from doctors, technicians, sales representatives, etc.
12.    Supports sales and marketing efforts by in-servicing key customers on Merit products.
13.    Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field.
14.    Assess clinical competency of new employees and provide comprehensive feedback and recommendations for improvement.
15.    Writes technical papers to support new emerging markets, segments and niches.
16.    Assist in coordinating and executing Symposiums and other clinical education events.
17.    Develops value added CEU credits to augment sales effort.
18.    Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

•    Lifting -- Not to exceed 50 lbs. -- local practice may apply
•    Writing
•    Sitting
•    Standing
•    Bending
•    Visual acuity
•    Color perception
•    Depth perception
•    Reading 
•    Field of vision/peripheral

SUMMARY OF MINIMUM QUALIFICATIONS

•    Education and/or business experience equivalent to a related Bachelor's Degree.
•    A minimum of six years of hands-on medical experience. Experience within Endoscopy and/or General Surgery divisions preferred.
•    Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities.
•    A thorough understanding of training and development techniques, and the ability to implement a corporate sales training program.
•    Good analytical skills and the ability to understand complex issues.
•    Excellent organizational skills and the ability to coordinate large programs.
•    Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

 PREFERRED QUALIFICATIONS

•    Education and clinical experience equivalent to a Registered Nurse or Surgery Technician, or Radiology Technician.
•    Medical product sales and sales training experience.

COMPETENCIES

•    Product training
•    Sales training manual writing and preparation
•    Skill assessment testing
•    Training curriculum/program development
•    Product trouble shooting
•    Interpersonal communication skills

$100k starting base salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

COMMENTS

Infectious Control Risk Category I:

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs.  Risk category I states employment and procedures that will require exposure.