Cluster Associate Director of Sales - Mumbai

Company Description

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Overview

We are looking for a true sales leader — someone driven by results, passionate about selling, and deeply connected to their market.

The Cluster Associate Director of Sales will lead all commercial activities for both Fairmont Jaipur & Raffles Jaipur properties, with one clear mission: generate revenue through proactive sales, strong client relationships, and market expertise.

This role is designed for a hands-on commercial profile with a strong background in corporate accounts, MICE, and event agencies, and ideally exposure to online distribution channels (OTAs / direct sales platforms such as Accor ecosystem).

Key Responsibilities

Sales Leadership & Revenue Performance

• Define and execute a clear, aggressive sales strategy focused on revenue generation across rooms, F&B and events
• Personally drive new business acquisition and expand market share in the luxury segment
• Set ambitious sales targets to your team (5 people) and ensure consistent delivery through proactive actions
• Maintain a strong focus on conversion, pipeline management, and results

Business Development & Client Portfolio

• Build, develop and maintain a high-value client portfolio:
  • Corporate accounts
  • MICE segment
  • Event agencies
  • Key leisure and travel partners
• Leverage an existing network of decision-makers to generate immediate business opportunities
• Identify and secure new accounts through active prospecting and field presence
• Act as a key negotiator for major contracts and partnerships

Market Presence & Networking

• Represent the hotels in key industry events, trade shows and sales missions
• Maintain strong visibility within the local and international business community
• Develop long-term partnerships with event agencies and corporate clients
• Stay closely connected to market dynamics and competitors

E-commerce & Distribution (Commercial Focus)

• Drive revenue through direct and indirect online channels (OTAs, brand.com)
• Manage relationships with key online partners and optimize performance
• Ensure strong visibility and conversion across distribution platforms

Sales Performance Management

• Track and analyze sales performance, KPIs, and revenue figures & ensure full ownership of the sales pipeline and forecasting accuracy
• Implement corrective actions quickly to maximize results
• Lead by example with a strong results-driven mindset