Collection Manager-Used Cars

About the Role

The Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers, ensuring adherence to all bank guidelines, and contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets through agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Not explicitly mentioned in the original job description.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – Any discipline

Experience

• Relevant years of experience in Collections.

Skills and Attributes

• Strong organizational and planning skills.
• Ability to manage teams and external agencies.
• Excellent communication and follow-up skills.
• Understanding of legal guidelines and recovery processes.
• Proficiency in maintaining MIS and administrative records.