Collections Analyst OTC-(6 month FTC)

Dream Big.  Go Beyond. Be Unstoppable.
 

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. 

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. 

About the role

As a Collections Analyst at Kyriba, the candidate will be responsible for monitoring and contacting clients on the Open Aging report, working with clients to resolve any issues to eliminate collection blockers, meeting with colleagues to resolve pending issues, completing cash applications, and maintaining a positive rapport with staff, management, and clients. This role does not have direct reports and is scheduled for a 6 month contract.

What You'll Do:

• Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers

• Posting of cash, and/or back-up, train as needed including resolving recon items

• Establish/Follow an efficient system for timely follow-ups for clients (internal and external)

• Customer Portal set-up and invoice load

• Assist with ongoing process improvement initiatives

• Understanding of VAT requirements

• Participate and/or drive internal and customer meetings as needed

• Connect/meet with internal team members and customer to help resolve and arrange release of payment

• Prompt reply to internal/external emails including “alias” accounts

• OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

What You'll Bring:

• 2+ Year previous collections experience

• NetSuite experience preferred

• Salesforce System experience preferred

• Ability to work effectively with cross-functional teams

• Strong written, verbal, listening and interpersonal communication skills

• Keen attention to detail

• Able to follow instructions

• Highly self-motivated and directed

• Able to work independently (if remote)

• English fluency required

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress. 

• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us. 

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency. 

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves. 

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness. 

For new hires, the annual base salary range for this role is zł90,400.00 - zł114,325.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life. 

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. 

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.