Collections Specialist

Join our Revenue Management Team as a Collections Specialist located in our Boston office (Hybrid)

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Boston office, on a hybrid basis. This position reports to the Billing Manager. The candidate must be flexible to work overtime as needed.

Position Summary

The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, e-bill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.

Key Responsibilities

• Responsible for daily functions of collection efforts, including inventory review, regular consultation with the Billing Attorneys to review issues related to A/R and determine best strategy for collection

• Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management

• Prepares collection and A/R related reports for discussion with the Billing Attorneys 

• Account reconciliation with special emphasis on high-risk accounts

• Evaluates and recommends on best practices for collection efforts

• Contacts clients regarding payments and assess the collectability of the outstanding amounts due

• Reviews and analyzes short payments and resolve in a timely manner

• Proactively and efficiently communicates A/R information to office and firm management

Qualifications

Skills & Competencies

• Highly effective communication, analytical and negotiation skills

• Extensive knowledge of collections

• Excellent communication skills to liaise effectively with attorneys, clients, and administrative staff  

• Strong project management and organization skills required

• Maintain strict confidentiality

•  Ability to work independently, in an organized fashion and manage multiple projects

• Must have the ability to work under pressure to meet strict deadlines

Education & Prior Experience

• Minimum three (3) years of collections experience, preferably in the professional services industry (legal, accounting, insurance, health care)

• Bachelor’s degree or equivalent experience in Accounting or Finance preferred

Technology

• Aderant software and Ebilling Hub experience preferred, but not required

• Proficiency in Excel is required

• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.  

The expected pay range for this position is:

$37.59 to $42.04 per hour

Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.  Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.  Additional voluntary programs include:  voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance.  Commuter and Transit programs may also be available in certain markets.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.