Collections Support Analyst II

About the job

The Collections Support Analyst II's role is to support collections processes through generating, deploying and statistically evaluating strategy changes and pilots, effectively extracting and analyzing information stored in our databases.The analyst will handle ad-hoc investigations and analyses along with longer term pilots. The role is able to perform well their duties with minimal supervision. Specific areas of Support Analytics to handle are TQAC team support, QA dispatch and evaluations support, and Collections Non-Voice strategy management.

What You’ll Do:

- Meet and work directly with collections support analytics manager to help deliver key collections results

- Manage, extract and analyze information from databases

- Create tools and strategy changes that will automate/optimize/improve existing collection processes

- Generate strategy changes and implement champion-challenger statistical testing from pilot design to implementation

- Manage database environment, jobs and procedures

- Actively monitor training, quality assurance, and complaints indicators, investigate and explain source and impact of any occurences

- Provide reports and business analysis and insights

What You Need To Have:

- Bachelor’s degree in Economics, Finance, Statistics, Mathematics, Computer Science, Physics or any related course

- 1 year+ of professional experience in the field of database systems and analytics

- Proven business acumen for training, quality assurance and complaints management

Technical Skills:

- Practical knowledge of hypothesis testing and usage of typical statistical tests (e.g t-test, ANOVA, etc).

- Proficiency in using microsoft office tools.

- Ability to write in both technical and user-friendly language.

- Knowledge in using R or Python programming.

- Active knowledge and experience with SQL (Oracle).

- Knowledge in using business intelligence tools such as Power BI or Tableau.

Job Perks You'll Enjoy:

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.