Collections Team Leader

Our client, based in Coventry, is currently recruiting for a Credit Control Team Leader on a permanent contract.

The salary available is £40,000 - £45,000 and travel will be required to the office two days per week. Our client is looking for someone with previous experience in a supervisory role and who is a confident user of MS Excel.

Duties will include (but are not limited to):

• Taking ownership and control of the debt portfolio, ensuring effective collections processes are in place

• Reviewing the cost of risk continuously against budget targets

• Managing a team of five Credit Controllers

• Ensuring the Head of Credit and other senior management stakeholders are aware of potential issues associated with any risky customers or any impacts to the Cost of Risk

• Supporting the Head of Credit on effective debt collection strategies and processes

• Acting as the first point of contact for complex customer issues and difficult collection scenarios

• Supporting the Head of Credit to prepare and present performance reports, insights, and challenges to senior management in bi-monthly Credit Committee

• Providing consistent, hands‑on support for all day‑to‑day team queries and operational tasks, ensuring these are handled promptly in line with business priorities

• Tracking team performance against targets (KPIs) and manage workloads, ensuring efficient and effective work

• Working on third party relationships with key suppliers including repossession agents, external debt collection agents and solicitors

• Assisting management with reporting, data analysis, and overseeing accurate completion of administrative tasks

Experience required:

• Previous experience in a supervisory role

• Background in automotive or customer finance industry is desirable but not essential

Skills, knowledge and expertise required:

• Strong understanding of FCA regulations, vulnerable customer processes, and arrears management best practices

Rewards and benefits:

• 26 days annual leave plus bank holidays

• Hybrid working

• Enhanced pension contribution

• Company car scheme (salary sacrifice)

• Wellness and wellbeing packages

Working hours:

• 37.5 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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