Commercial Card Senior Customer Success Associate

As a Senior Associate within the Supplier Experience Team, you will support and administer the supplier adoption program that drives increased acceptance and usage of JPMorganChase commercial card solutions. This role is focused on executing and improving the day-to-day operating process that enables supplier onboarding, partnership coordination, and scalable adoption growth.

You will partner with internal stakeholders and external suppliers/partners to manage intake and execution workflows, maintain accurate reporting and controls, remove onboarding friction, and ensure timely follow-through that improves supplier activation and adoption outcomes.

Job Responsibilities

• Own day-to-day administrative execution aligned to maximizing supplier adoption of commercial card solutions (intake, tracking, routing, documentation, and follow-through).
• Manage supplier and partner engagement workflows, including scheduling, communications, status updates, and maintaining a consistent operating cadence.
• Provide onboarding and enablement support by coordinating with internal teams to facilitate supplier setup, integration steps, and readiness for activation.
• Track supplier adoption progress, maintain accurate CRM/workflow records, and produce routine reporting on funnel health, cycle times, and adoption outcomes.
• Identify process gaps and recurring blockers; recommend and implement improvements (templates, playbooks, handoffs, FAQs, and SLAs) to streamline adoption and reduce friction.
• Support partnership management by coordinating internal and external stakeholders to align priorities, drive timely decisions, and ensure a positive supplier experience.
• Conduct targeted supplier outreach as needed to advance onboarding, resolve open items, and accelerate activation and usage growth.
• Ensure appropriate documentation, escalation, and adherence to required controls and procedures.

Required Qualifications, Capabilities, and Skills

• Experience in Payments and/or financial services, with exposure to supplier onboarding, enablement, partnerships, client service, or program operations.
• Strong organizational skills and attention to detail; ability to manage multiple active items with consistent follow-through.
• Demonstrated ability to coordinate across stakeholders and drive progress in a matrixed environment.
• Strong written and verbal communication skills, including the ability to provide clear status updates and action plans.
• Proficiency with CRM/workflow tools; ability to maintain data quality and produce operational reporting.

Preferred Qualifications, Capabilities, and Skills

• Experience with commercial card programs and/or B2B payments enablement.
• Working knowledge of Microsoft Excel and Outlook.
• Working knowledge of Salesforce.