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Jobs / Customer Service Manager in Singapore
6 days ago
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Aecom2·6 days ago
6 days ago

Commercial Director

Singapore, , SingaporeFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • commercial management
  • contract management
  • negotiation
  • risk assessment

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Apply faster with autofill FREEaecom2 uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead commercial reviews of tender documents; identify and articulate risks, opportunities, and key commercial positions.
  • Lead or support selected contract negotiations with clients, including bespoke and project-specific agreements.
  • Coordinate commercial inputs with finance, legal, HR, insurance, tax, and risk management; support submissions to the Asia Risk Committee.
  • Undertake contract/commercial risk assessments and devise mitigation strategies for competitive and compliant bids.
  • Establish and enforce rigorous change control; lead end-to-end management of variations, from scope identification to valuation and settlement.
  • Conduct forensic analysis of project documentation, schedules, and records to support entitlement and quantum for claims and dispute resolution.
  • Prepare and evaluate claims; negotiate claim settlements on AECOM’s behalf to achieve commercially sound outcomes.
  • Interpret and communicate contract scope, clarifying what constitutes additional work arising from design changes, new requirements, or client-driven developments.
  • Support project teams in negotiating appropriate terms for subcontracts and subconsultant services.
  • Reinforce corporate governance on commercial matters and alignment with AECOM’s global policies and processes (including public sector projects).
  • Maintain a precautionary professional indemnity claims/risk log and ensure proactive management.
  • Conduct “after action” reviews for bids and projects (successful and unsuccessful) to capture lessons learned and embed continuous improvement.

What they're looking for

  • Bachelor’s degree in Quantity Surveying, Engineering, Architecture, Business, Finance, Law, or related discipline.
  • 15+ years of commercial or contract management experience in consulting (engineering, infrastructure, or project/program management), with at least 5 years at managerial/leadership level.
  • Full lifecycle expertise: pre-contract (bidding, risk, procurement) and post-contract (variations, claims, dispute resolution).
  • Proven experience on complex, multi-disciplinary engagements, including drafting and negotiating bespoke agreements and managing large-value pursuits (e.g., fee > US$5M).
  • Strong understanding of construction contracts and commercial law, including FIDIC, NEC3/NEC4, JCT, government frameworks, and Singapore standards (e.g., PSSCOC).
  • Demonstrated forensic and analytical capability to build evidence-based commercial arguments and structured claim documentation.
  • Advanced commercial valuation skills (application of contract rates, cost-to-complete analysis, and valuation methodologies).
  • Excellent negotiation, influencing, and communication skills with the confidence and credibility to engage senior internal stakeholders and public sector clients.

Nice to have

  • Professional chartership or accreditation (e.g., MRICS, CEng, legal qualification, CPA).
  • Experience working with Singapore's agencies such as PUB, HDB, or LTA.
  • Track record in developing commercial tools, standardizing processes, and embedding governance and risk controls.
  • Participation in or leadership of industry groups or forums relevant to commercial management.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Pre-Contract, Bids & Risk

  • Lead commercial reviews of tender documents; identify and articulate risks, opportunities, and key commercial positions.
  • Lead or support selected contract negotiations with clients, including bespoke and project-specific agreements.
  • Coordinate commercial inputs with finance, legal, HR, insurance, tax, and risk management; support submissions to the Asia Risk Committee.
  • Undertake contract/commercial risk assessments and devise mitigation strategies for competitive and compliant bids.

Post-Contract Delivery, Variations & Claims

  • Establish and enforce rigorous change control; lead end-to-end management of variations, from scope identification to valuation and settlement.
  • Conduct forensic analysis of project documentation, schedules, and records to support entitlement and quantum for claims and dispute resolution.
  • Prepare and evaluate claims; negotiate claim settlements on AECOM’s behalf to achieve commercially sound outcomes.
  • Interpret and communicate contract scope, clarifying what constitutes additional work arising from design changes, new requirements, or client-driven developments.
  • Support project teams in negotiating appropriate terms for subcontracts and subconsultant services.

Governance, Compliance & Continuous Improvement

  • Reinforce corporate governance on commercial matters and alignment with AECOM’s global policies and processes (including public sector projects).
  • Maintain a precautionary professional indemnity claims/risk log and ensure proactive management.
  • Conduct “after action” reviews for bids and projects (successful and unsuccessful) to capture lessons learned and embed continuous improvement.
  • Standardize commercial models and processes; create tools and guidance for project commercial management.
  • Promote commercial awareness; coach and develop Project Directors and Project Managers.

Stakeholder & Client Engagement

  • Prepare high-quality client-facing correspondence, briefing papers, presentations, and claim submissions.
  • Engage confidently with client representatives at director level, including government agencies.
  • Liaise with client commercial staff and represent AECOM in relevant industry forums; support business development initiatives.

Qualifications

  • Bachelor’s degree in Quantity Surveying, Engineering, Architecture, Business, Finance, Law, or related discipline.
  • 15+ years of commercial or contract management experience in consulting (engineering, infrastructure, or project/program management), with at least 5 years at managerial/leadership level.
  • Full lifecycle expertise: pre-contract (bidding, risk, procurement) and post-contract (variations, claims, dispute resolution).
  • Proven experience on complex, multi-disciplinary engagements, including drafting and negotiating bespoke agreements and managing large-value pursuits (e.g., fee > US$5M).
  • Strong understanding of construction contracts and commercial law, including FIDIC, NEC3/NEC4, JCT, government frameworks, and Singapore standards (e.g., PSSCOC).
  • Demonstrated forensic and analytical capability to build evidence-based commercial arguments and structured claim documentation.
  • Advanced commercial valuation skills (application of contract rates, cost-to-complete analysis, and valuation methodologies).
  • Excellent negotiation, influencing, and communication skills with the confidence and credibility to engage senior internal stakeholders and public sector clients.

Preferred

  • Professional chartership or accreditation (e.g., MRICS, CEng, legal qualification, CPA).
  • Experience working with Singapore's agencies such as PUB, HDB, or LTA.
  • Track record in developing commercial tools, standardizing processes, and embedding governance and risk controls.
  • Participation in or leadership of industry groups or forums relevant to commercial management.

Additional Information

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Company

Aecom2
Singapore, , Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Aecom2's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

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