Commercial Implementation Intern (Spring 2027)
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What you'll do
- Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
- Map out existing processes to understand their flow and identify inefficiencies
- Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
- Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
- Monitor process performance, track key metrics, and report on process outcomes
- Document and maintain up-to-date process workflows, guidelines, and SOPs
What they're looking for
- Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment
- Proven track record of working with product, engineering, and customer success teams to align processes with business goals
- Strong communication and stakeholder management skills to drive collaboration and alignment
- Practical experience in analyzing, mapping, and reengineering workflows
- Ability to gather, analyze, and interpret data to inform process improvements and measure success
- Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible
- Reliable vehicle access to travel to our test sites
- Willingness to travel 1-2 times to out of state commercial sites
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About the Commercial Implementation Team
The Commercial Implementation team plays a critical role in ensuring the successful launch and ongoing success of Zipline’s commercial operations. The team defines commercial workflows and compliance processes, tests and validates new features and procedures at test sites and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth and successful P2 experience for all commercial operations. The Commercial Implementation team is deeply knowledgeable in every step of the process from order placed to successful delivery, and works with internal and external partners to optimize the experience for operators and customers.
We build the processes against which our teams and our Partners’ teams will execute operating the Zipline Network.
Commercial Implementation team members work across all Zipline partner verticals and test sites. Site launch, training, and ownership will be determined by a combination of partner type and location.
The Role
As Project Manager on the Commercial Implementation team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations. Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.
What You'll Do
- Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
- Map out existing processes to understand their flow and identify inefficiencies
- Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
- Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
- Monitor process performance, track key metrics, and report on process outcomes
- Document and maintain up-to-date process workflows, guidelines, and SOPs
What You'll Bring
- Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment
- Proven track record of working with product, engineering, and customer success teams to align processes with business goals
- Strong communication and stakeholder management skills to drive collaboration and alignment
- Practical experience in analyzing, mapping, and reengineering workflows
- Ability to gather, analyze, and interpret data to inform process improvements and measure success
- Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible
- Reliable vehicle access to travel to our test sites
- Willingness to travel 1-2 times to out of state commercial sites
What Else You Should Know
This internship is a full-time position, in-person at our South San Francisco office. We will host our Spring 2027 interns from (January 2027 - April 2027). Zipline is unable to sponsor work visas for applicants to this position.
The hourly rate for this internship is $34 per hour. Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.
Candidates are limited to three (3) applications within a 30-day period.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Company
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