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Jobs / Customer Service Manager in India
21 days ago
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Citi·BFSI·21 days ago
21 days ago

Commercial Lending Management Head India - Director

Mumbai, IndiaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • loan underwriting
  • financial analysis
  • credit risk
  • risk management

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What you'll do

  • Create written and oral work products to test the financial feasibility and credit worthiness of loan forwards, permanent loans, and permanent loan conversions.
  • Review due diligence and prepare internal committee packages for approval, as well as, credit submissions required for the sale of the loans to Bond Investors and for Rating Agencies.
  • Process transactions through internal systems to ensure regulatory requirements.
  • Manage communications among a diverse mix of internal and external participants.
  • Understand and analyze different local and national real estate markets.
  • Travel to markets throughout the United States to conduct site inspections, meet with internal and external clients, and participate in training opportunities.
  • Conduct analysis on firm special projects as needed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

What they're looking for

  • 15+ years of experience, including 8-10+ years' managerial experience
  • Individual must have excellent communication, organizational and interpersonal skills.
  • Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up.
  • Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.
  • Minimum of 8 years in loan underwriting or equivalent experience.
  • Excellent analytical and computer skills including the ability to quickly adopt new technology.
  • Bachelor's/University degree

Nice to have

  • Master's degree preferred.
  • The individual should have established working knowledge of lending Underwriting Guides and be familiar with the processes of Rating Agencies.
  • The successful candidate will be comfortable analyzing real estate projects for financial feasibility as well as analyzing property and market risk factors.
  • The individual will have the tact and composure to be client focused while also managing internal and external relationships.
  • This person will have the ability to comprehend, and summarize legal documents collected in the due diligence process.
  • Working knowledge of the nuances of loan transactions will be very highly weighted in favor of the successful candidate.
  • Ability to travel (20% of time) on short notice necessary.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

The Underwriter role is responsible for underwriting, closing and securitizing loans in coordination with the investment banking team. The overall objective is to finance new construction and the preservation of affordable and workforce rental housing, as well as office, retail, warehouse/industrial, multifamily, hotel, and self-storage properties for Citigroup.

In this role, you’re expected to:

  • Create written and oral work products to test the financial feasibility and credit worthiness of loan forwards, permanent loans, and permanent loan conversions.

  • Review due diligence and prepare internal committee packages for approval, as well as, credit submissions required for the sale of the loans to Bond Investors and for Rating Agencies. 

  • Process transactions through internal systems to ensure regulatory requirements.

  • Manage communications among a diverse mix of internal and external participants.

  • Understand and analyze different local and national real estate markets.

  • Travel to markets throughout the United States to conduct site inspections, meet with internal and external clients, and participate in training opportunities.

  • Conduct analysis on firm special projects as needed.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

  • 15+ years of experience, including 8-10+ years' managerial experience

  • Individual must have excellent communication, organizational and interpersonal skills.

  • Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. 

  • Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.

  • Minimum of 8 years in loan underwriting or equivalent experience.

  • Excellent analytical and computer skills including the ability to quickly adopt new technology.

Additional non-core qualifications which will be considered are:

  • The individual should have established working knowledge of lending Underwriting Guides and be familiar with the processes of Rating Agencies. 

  • The successful candidate will be comfortable analyzing real estate projects for financial feasibility as well as analyzing property and market risk factors.  This person will be well versed in commercial real estate concepts such as NOI, Cap Rates, debt service coverage, etc.

  • The individual will have the tact and composure to be client focused while also managing internal and external relationships.  A successful Underwriter will take ownership while maintaining attention to details and working independently or among team members. 

  • This person will have the ability to comprehend, and summarize legal documents collected in the due diligence process. 

  • Working knowledge of the nuances of loan transactions will be very highly weighted in favor of the successful candidate.

  • Ability to travel (20% of time) on short notice necessary.  

Education:

  • Bachelor's/University degree, Master's degree preferred.  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Risk Management

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Job Family:

Credit Risk

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 28 Aug 2026·last verified 8 Sept 2026·How we source jobs

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