Commercial Operations Manager
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What you'll do
- The weekly commercial report: registrations, show rate, event conversion, programme conversion, average order value and refunds
- Profit per campaign and per event, including cost per acquisition against revenue per client
- A small remote sales team, their daily activity and their pipeline discipline
- Reactivation of the existing member base into the newer products and programmes
- Commission and bonus design, so that paying for performance costs less than it produces
- The CRM, call recording, and the reporting that comes off both
What they're looking for
- Two years or more inside a coaching, training, events or membership business, with hands on experience of a webinar to event to high ticket programme funnel
- Evidence of being measured on money: margin, profit, revenue per lead or cost per acquisition, with numbers you can quote
- A documented example of taking a business, a programme or a person from a standing start to a real result, with the figures to prove it
- Experience managing sellers, including holding people to daily numbers, and experience building or fixing a commission structure
- Experience owning a CRM end to end including the reporting, such as GoHighLevel, Keap or HubSpot
Nice to have
- Exposure to business acquisition, mergers and acquisitions, or business brokerage
- Recruitment and onboarding experience
- Familiarity with AI tools in a commercial role
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Salary: R60 000 - R70 000 per month
A UK business acquisition training company is hiring a Commercial Operations Manager, fully remote from South Africa, to own the numbers between marketing and revenue and to be measured on profit.
The role
They teach people how to buy businesses. The funnel is a free webinar, a low cost three day event, and a flagship mastermind programme priced from GBP 15 000. There are 2 000 current and past members who have never been offered the newest products. You will run the engine room: the commercial numbers, a small remote sales team, and the upsell of the existing member base. The founder wants to be on stage, not in a spreadsheet.
What you will own
- The weekly commercial report: registrations, show rate, event conversion, programme conversion, average order value and refunds
- Profit per campaign and per event, including cost per acquisition against revenue per client
- A small remote sales team, their daily activity and their pipeline discipline
- Reactivation of the existing member base into the newer products and programmes
- Commission and bonus design, so that paying for performance costs less than it produces
- The CRM, call recording, and the reporting that comes off both
What you will need
- Two years or more inside a coaching, training, events or membership business, with hands on experience of a webinar to event to high ticket programme funnel
- Evidence of being measured on money: margin, profit, revenue per lead or cost per acquisition, with numbers you can quote
- A documented example of taking a business, a programme or a person from a standing start to a real result, with the figures to prove it
- Experience managing sellers, including holding people to daily numbers, and experience building or fixing a commission structure
- Experience owning a CRM end to end including the reporting, such as GoHighLevel, Keap or HubSpot
Nice to have
- Exposure to business acquisition, mergers and acquisitions, or business brokerage
- Recruitment and onboarding experience
- Familiarity with AI tools in a commercial role
What is on offer
R60 000 to R70 000 per month, full time and long term. 100% remote, UK business hours (09:00 to 17:00 UK). Direct access to a founder who decides quickly, and a business with obvious unexploited revenue in it. Two interviews, and a decision in the same week.
Company
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