Commercial Services Analyst

Annual Hiring Range/Hourly Rate:

• $73,000 - $78,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities: 

• Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams. 
• Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).  
• Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships.
• Ensures contract compliance with all customer and airline service requirements. 
• Actively involved in the day-to-day activities specific to administrative operational aspects of customers 
• Distributes and communicates customer data impacting operations and internal departments 
• Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy 
• Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution.
• Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance 

• Analyzes data, generates reports, and makes recommendations on trends, processes and procedures 
• Engage with internal departments to identify key initiatives, and leverages internal resources, structure and processes to drive improvements 
• Supports and sustains operational and financial execution 
• Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs 

Qualifications  

Education: 

• Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required 

Work Experience:  

• Minimum 3 years of experience in Sales, airline and/or airline catering required  
• Previous project management experience preferred  
• Experience in a food related industry is preferred with exposure to multi-ethnic cuisines.  
• Experience working with international clients is advantageous to the position.  

Technical Skills: (Certification, Licenses and Registration) 

• Must be able to obtain AOA access 
• Must have a valid driver’s license 
• Must have a valid passport 

Job Skills: 

• Strong organization and/or project management skills  
• Account management
• Strong analytical skills  
• Advanced Microsoft Excel skills  
• Large scale catering operations or logistics, airline catering experience preferred  

• Sales and/or customer service experience  
• Able to shift roles and responsibilities as business needs change.  

• Able to work effectively in a team environment.  
• Able to find innovative ways to solve problems  

Language / Communication Skills: 

• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.  

Job Dimensions 

Geographic Responsibility: US 

Type of Employment: Full Time 

Travel %: Willing to travel domestically and internationally as required. 

Exemption Classification: Exempt 

Internal Relationships: Operations, Account Services Group, Regional office counterparts 

External Relationships: Customers, vendors 

Work Environment / Requirements of the Job:  

• Extended work hours 
• High degree of confidentiality 
• Working knowledge of kitchen operations 
• Domestic and International customer experience in an operational setting 
• Combination of office and field (kitchen/CPU/supplier) work 

Budget / Revenue Responsibility: (Local Currency) 

Organization Structure 

Direct Line Manager (Title):  Sr. Manager, Commercial Services  

Dotted Line Manager (Title, if applicable):  N/A 

Number of Direct Reports: N/A 

Number of Dotted Line Reports: N/A  

Estimated Total Size of Team: 2-5 

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf