Commis III

SECTION1: MAIN DUTIES 

• To maintain a high customer service focus by approaching your job with the customers always in mind. 

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• To be flexible, responding quickly and positively to changing requirements including the Performance of any tasks requested of you. 

• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. • To maintain a kitchen environment that promotes flair, creativity and consistency in the quality of food taste and presentation. 

• To ensure that all Food Safety Management Program polices and guidelines are followed. 

• To assess and monitor cleanliness on a daily basis, ensuring that all equipment remains clean and in good working order. 

• To liaise closely with the Section Chef, ensuring food quality and preparation techniques are of the highest standard. 

• To closely monitor and control the daily food merchandise, ensuring quality of goods received, taking corrective action where necessary. 

• Food Safety and Hygiene: To follow all Food safety Management Program polices and guide lines. 

• To follow and support the job direction given by section chef. 

• To follow Doubletree by Hilton Fire & Safety procedures. 

• Ensuring all Hotel policies and procedures are correctly observed and followed. 

• Performing any additional tasks as delegated by management or guests to ensure our guests receive outstanding service. 

• To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time. 

SECTION2: GENERAL 

• Participate in any training or development programs. 

• Participate in all staff briefings and meetings as required. 

• Actively participate in Employee Engagement, Guest Satisfaction and other special projects to improve standards. 

• Assist in any inventory/stock taking as & when required. 

• Provide a friendly, courteous and professional service at all times.

 • Project a positive and motivated attitude.  

• Handle guest or other employee inquiries in a courteous and efficient manner.  

• Report all guest complaints or problems to immediate superior. 

• Make recommendations to immediate superior for any areas that could improve the work environment or improve guest satisfaction.