Communication Hub Supervisor
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What you'll do
- Leading a team of Financial Advisors;
- Providing daily guidance, monitoring and training the team in order to achieve team and personal recoverability targets;
- Sharing best practices and developing the team’s technical and soft skills;
- Monitoring the team’s performance through KPIs and established reports;
- Performing quality controls through call monitoring to ensure compliance with communication scripts and operational procedures;
- Preparing and sending feedback results twice a month;
- Taking over telephone communication in challenging cases;
- Facilitating the development of Call Center operational processes, suggesting improvements and alternative execution;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
What they're looking for
- Minimum 4 years of proven experience in collections/ rescheduling;
- Excellent people management & social skills;
- Decision-making and conflict-management skills;
- Problem-solving and negotiation skills;
- Organizational and project management skills;
- Interpersonal skills & empathy;
- Comfortable working in high-pressure environments and on an agile delivery plan;
- Fluency in English, and strong verbal and written communication skills.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.
We are looking for a highly motivated Communication Hub Supervisor to join our team and ensure high quality customer service and the right guidance for finding suitable payback solutions.
The role is responsible for:
- Leading a team of Financial Advisors;
- Providing daily guidance, monitoring and training the team in order to achieve team and personal recoverability targets;
- Sharing best practices and developing the team’s technical and soft skills;
- Monitoring the team’s performance through KPIs and established reports;
- Performing quality controls through call monitoring to ensure compliance with communication scripts and operational procedures;
- Preparing and sending feedback results twice a month;
- Taking over telephone communication in challenging cases;
- Facilitating the development of Call Center operational processes, suggesting improvements and alternative execution; and
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- Minimum 4 years of proven experience in collections/ rescheduling;
- Excellent people management & social skills;
- Decision-making and conflict-management skills;
- Problem-solving and negotiation skills;
- Organizational and project management skills;
- Interpersonal skills & empathy;
- Comfortable working in high-pressure environments and on an agile delivery plan; and
- Fluency in English, and strong verbal and written communication skills.
Benefits
Your Life @ Quant
As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQuant 👉🏼 qualco.group/life_at_qualco_group
Your benefits
Join the #Qteam and enjoy:
💸 Competitive compensation, Meal vouchers, and monthly bonus programs.
💻 Cutting-edge IT equipment.
🏢 Modern facilities, free coffee, beverages.
👨 Private health insurance, occupational doctor and nutritionist.
🤸 Onsite gym, wellness facilities, and ping pong room.
💡 Career and talent development tools.
🎓 Mentoring, coaching, personalized annual learning, and development plan.
🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities.
At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior.
Application Note: All CVs and application materials should be submitted in English to be considered for this position.
Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.
Company
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