Community Engagement Specialist I - Metro-1

Community Engagement Specialist I - Metro-1

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The Community Engagement Specialist is responsible for the administration of the community engagement and outreach activities for assigned region. This position researches and identifies best practices and meaningful opportunities to interface with members, community partners, and the public in a variety of engagement activities. This position also acts as a community liaison to a variety of services that share our mutual population and supports and coordinates events and projects in partnership with community partners. This position works with Community Engagement leadership and leaders of strategic community organization partners in programs and processes which are relevant to the implementation of the Community Health Improvement Plan and regional priorities around member and community engagement. All work is conducted through the lens of improving health equity for all vulnerable populations. This position is located within the community it serves and provides direct support to management, as needed.

Estimated Hiring Range:

$66,690.00 - $81,510.00

Bonus Target:

Bonus - SIP Target, 5% Annual

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

Community Engagement and Outreach

Note: This role is a community-based role that includes evening and weekend Community events (Flex time provided) and does require at times being onsite at the Portland office and/or at Community Based Organization offices as required by workload and Community events.

• Actively works to foster relationships with community-based organizations and networks to advance community relations and equity-based initiatives.
• Identify information, resource and technical assistance needs of community partners and connect them to CareOregon resources.
• Develop and deliver education materials for community partners around OHP benefits and CareOregon services.
• Develop and implement public participation plans, outreach tools and other activities designed to broaden public involvement and improve communications with community members, particularly for underserved communities and communities of color.
• Maintain and monitor community partner communication tools (information databases, newsletters, emails, websites, social media, etc.) for accuracy and effectiveness.
• Continually refine outreach and engagement tools in support of programs and resources that lead to more accessibility for communities of color, non-English speakers, and people with disabilities.
• Collaborate with team/departments to identify and track community events to maximize organizational capacity for engagement.
• Work with team/departments to plan, implement, and participate in community outreach initiatives, health fairs, workshops, and culturally relevant engagement strategies.
• Identify opportunities for team/departments to leverage existing community engagement work and learnings.
• Serve as a subject matter expert in community dynamics and cross-cultural community engagement.
• Coordinate the development of the ICN Community Based Organization Workgroup, including member recruitment, outreach and engagement, agenda planning, meeting and group facilitation, and document preparation.

Program Administration

• Collaborate with the Community Health Partnership and other CBO leadership as applicable on agency, initiative, and event-specific community-based activities.
• Act as a liaison for CareOregon to outside community stakeholders, reporting back to the Community Health Partnership Director or other CO leadership as applicable.
• Provide input and review key public engagement messages and policies for accuracy and consistency.
• Work with the Community Engagement leadership to implement work relevant to the Community Health Improvement Plan, which may include research, reporting and supporting grant funded programs.

• Represent CareOregon at community events, standing committees, workshops, conferences, and project-specific events.
• Serve as the liaison between CareOregon and Community Service Network (CSN).
• Lead a variety of small improvement projects relating to community engagement and partnership initiatives.
• Using project management knowledge, identify appropriate teams, including internal staff, external partners, and community groups required to meet project goals.
• Compile assessment information, document needs, and create work or project plans.
• Apply appropriate improvement tools and technology essential to meeting project goals and communicate with other departments as directed.
• Establish and ensure effective channels of communication for reporting on project status, coordinating changes, and making decisions.
• Collaborate with others to ensure the coordination of development and planning efforts between multiple external community organizations and internal departments.
• Assists with the contract development process and general administration related to those contracts.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 2 years’ experience in volunteer coordination, project coordination, or community outreach experience in non-profit organizations
• Valid driver’s license, acceptable driving record and automobile liability coverage or access to an insured vehicle

Preferred

• Experience in the healthcare field
• Experience with racial equity, social justice, or inclusive community engagement work
• CHW or THW certification

• Events logistics experience

• Oregon Medicaid experience

• Public Health experience

• This role is a community-based role that includes evening and weekends (Flex time provided) and does require at times being onsite at the Portland office and/or at Community Based Organization offices as required by workload and events.

Knowledge, Skills and Abilities Required

Knowledge

• Basic knowledge of principles, methods, and techniques of project management and change management
• Understanding of the nature of consumer engagement and vulnerable populations, particularly communities of color
• Familiarity with community-based organization operations and services

Skills and Abilities

• Strong interpersonal, organizational, oral, and written communication skills
• Ability to conduct trainings and presentations
• Competency with computer software programs, such as Microsoft Office applications
• Proficiency in the use of social media platforms
• Refined interpersonal maturity/skills and a high level of emotional/social intelligence
• Significant self-direction/self-management skills with the ability to work independently and effectively as a sole contributor and as part of a team
• Ability to informally lead peers, cross-functional partners, and management toward project goal attainment
• Ability to coordinate multiple cross and parallel projects
• Ability to organize, analyze, simplify, and report complex information into presentation format 
• Ability to build and maintain professional relationships with public, stakeholder groups, community organizations, and both internal and external management groups; ability to present a positive and professional image
• Ability to work collaboratively, navigate difficult conversations, resolve conflicts, propose solutions and gain agreement with a variety of internal and external stakeholders

• Ability to use critical thinking skills in problem solving
• Ability to manage multiple tasks and timelines and to remain flexible in a dynamic work environment
• Ability to effectively identify gaps, develop action plans and implement solutions in partnership with community engagement teams and partners. Ability to practice sound judgment, sensitivity, and maintain confidentiality

• Ability to work effectively independently and collaboratively with diverse individuals and groups; possesses the awareness, knowledge, and ability to work within culturally diverse teams.

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):     ☒ Indoor/Office    ☒ Community      ☐ Facilities/Security     ☒ Outdoor Exposure

Member/Patient Facing: ☐ No                           ☒ Telephonic        ☒ In Person

Hazards:  May include, but not limited to, physical, ergonomic, and biological hazards.

Equipment:  General office equipment and community event supplies

Travel:  Requires travel outside of the workplace at least weekly; the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.

Work Location: Hybrid - 1-2 days in the office or community per week

Schedule:  Ability to occasionally work irregular hours (e.g., evening meetings and weekend activities)

If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.