Community Manager
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What you'll do
- Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead. Explore ways to leverage AI and automations to execute these programs at scale.
- Foster customer to customer engagement: Build programs that drive deeper customer to customer engagement where customers are actively contributing to the community, answering peers’ questions, and sharing best practices.
- Encourage feedback that shapes the product: Establish clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams on how best to utilize the community to bring real-time customer insights into their workflows.
- Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty.
- Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.
What they're looking for
- 3+ years of experience building customer and community-related programs, with strong familiarity with Slack and other community platforms.
- 5 years of experience working in technology.
- Strong communication skills and a welcoming presence, with a proven ability to connect with users and make them feel seen.
- Experience working cross-functional, especially with product, engineering, and customer success teams.
Nice to have
- 8 or more years of experience working in technology, specifically in SaaS or cybersecurity.
- Comfort with technical content and product roadmaps, with the ability to speak confidently with users and connect dots internally.
- A track record of building scalable engagement programs that deliver real value to customers and internal teams, with the ability to influence cross-functional teams and get them on board to support community initiatives.
- Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
Minimum qualifications
- 3+ years of experience building customer and community-related programs, with strong familiarity with Slack and other community platforms.
- 5 years of experience working in technology.
- Strong communication skills and a welcoming presence, with a proven ability to connect with users and make them feel seen.
- Experience working cross-functionally, especially with product, engineering, and customer success teams.
Preferred qualifications
- 8 or more years of experience working in technology, specifically in SaaS or cybersecurity.
- Comfort with technical content and product roadmaps, with the ability to speak confidently with users and connect dots internally.
- A track record of building scalable engagement programs that deliver real value to customers and internal teams, with the ability to influence cross-functional teams and get them on board to support community initiatives.
- Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems.
About the job
Wiz is transforming how businesses secure everything they build and run in the cloud. Our customers are at the center of that mission, and our community is where they learn, grow and scale with Wiz. We’re building a space where users can connect, share best practices, discover new use cases, and influence the future of the platform.
As our Community Manager, you’ll design programs that help customers succeed with Wiz by giving them a place to find answers quickly, discover fresh resources, and build deeper connections with their peers. You’ll create pathways that tie directly into the customer onboarding journey, help users adopt new features, and highlight the ideas that come straight from the community. Your work will help customers feel connected, supported, and motivated to return.
You’ll collaborate across product, customer success, field and marketing to make sure the community isn’t just active, it’s valuable. You’ll also help show how community engagement drives satisfaction, adoption, and long term growth. To thrive in this role, you should be equal parts strategist and doer, someone who can zoom out to see the big picture and zoom in to welcome a new member or curate new community-driven content.
Responsibilities
- Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead. Explore ways to leverage AI and automations to execute these programs at scale.
- Foster customer to customer engagement: Build programs that drive deeper customer to customer engagement where customers are actively contributing to the community, answering peers’ questions, and sharing best practices.
- Encourage feedback that shapes the product: Establish clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams on how best to utilize the community to bring real-time customer insights into their workflows.
- Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty.
- Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.
Compensation + Benefits
Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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Company
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