Complaint Handler - Italian Speaker
Sign up free to see how well your resume matches this role.
What you'll do
- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet Chubb's Quality and Efficiency Standards
- Focus on SLA's and Regulatory timelines
- Pipeline/Caseload management
- Work to Chubb's Standards and Frameworks
- Participate in the Training and Competency Framework
What they're looking for
- Fluent in Italian and English
Nice to have
- Experience in a Customer Services role from financial services, call centres or hospitality sectors
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you fluent in Italian and English?
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you!
We have an excellent opportunity for an Italian speaking Complaint Handler to join our Complaints Team, based in our Glasgow office. The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints. This is a fixed term position for 6-12 months
We are happy to consider applicants with experience in a Customer Services role from financial services, call centres or hospitality sectors. We provide full comprehensive training on complaints processes and regulations to allow our people to be successful in this post. .
Key responsibilities
- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet Chubb’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Pipeline/Caseload management
- Work to Chubb’s Standards and Frameworks.
- Participate in the Training and Competency Framework
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.