Allianz·4 days ago
4 days ago
Complaints Handler (m/f/d)
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What you'll do
- Manage customer complaints through telephone and email
- Ensure timely and thorough resolution
- Handle complex cases
- Maintain accurate records
- Collaborate with stakeholders
What they're looking for
- Experience in customer service or complaints handling within regulated industries
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting a Complaints Handler to manage customer complaints through telephone and email, ensuring timely and thorough resolution. You will handle complex cases, maintain accurate records, and collaborate with stakeholders. Ideal candidates have experience in customer service or complaints handling within regulated industries.
Skills
- complaint management systems
- fca regulations
- customer complaint handling
- consumer duty principles
- case management systems
- regulated complaint handling
- customer relations
- insurance industry knowledge
- financial services industry knowledge
- dispute resolution
- stakeholder collaboration
- problem solving
- decision making
- professional telephone handling
- letter writing
- data analytics
- ai tools utilization
- service improvement
- workload management
- kpi management
- sla management
- data governance
- data security
Company
Allianz
Croydon, United Kingdom
Company facts come from this company's own listings. We only show what the postings themselves carry.