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Jobs / Customer Service Representative in United Kingdom
1 month ago
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Hilton·1 month ago
1 month ago

Concierge

Woking, United KingdomFull-timeOn-siteMid · 2-5 yearsCustomer Service Representative

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Must-have skills for this role

  • customer service
  • safety
  • quality assurance
  • sales

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About this role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

  • Competitive pay – Earn up to £12.71 per hour plus incentives , with opportunities to grow your career with Hilton.
  • Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
  • Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
  • Free meals on duty – Helping you stay energised throughout your shift.
  • Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
  • Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
  • Pension scheme – Supporting you as you plan for the future.
  • High street discounts – Access a range of exclusive savings through Perks at Work.
  • Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
  • Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
  • Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

     

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

 

Company

Hilton
Woking, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Hilton's careers site·first seen 31 Aug 2026·last verified 21 Sept 2026·How we source jobs

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