Concierge/ FM Support
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What you'll do
- Provide a warm and professional welcome to employees, visitors, and guests.
- Manage reception and front-of-house operations.
- Coordinate visitor access, meeting room bookings, and workplace enquiries.
- Deliver exceptional customer service and resolve issues in a timely manner.
- Support workplace events and employee engagement initiatives.
- Conduct workplace inspections and audits.
- Coordinate maintenance requests and follow up with service providers.
- Support contractors, suppliers, and building management teams.
- Assist with workplace health, safety, and compliance requirements.
- Manage office supplies, amenities, and general workplace administration.
- Maintain accurate workplace records and documentation.
- Prepare reports and support operational processes.
What they're looking for
- Previous experience in reception, facilities coordination, workplace experience, hospitality, customer service, or office administration.
- Strong interpersonal and stakeholder management skills.
- Excellent written and verbal communication abilities.
- High attention to detail and strong organisational skills.
- Proficiency in Microsoft Office applications.
Nice to have
- Experience working within a corporate environment is highly regarded.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title
Concierge/ FM SupportJob Description Summary
The role will be one of reception coverage where necessary daily, with a focus on staff and guest support, and Facilities Management support through auditing, inspections and administration tasks.Job Description
Brisbane | Full-Time | Client Site - 32 Turbot Street
What you'll be doing
Concierge & Workplace Experience
Provide a warm and professional welcome to employees, visitors, and guests.
Manage reception and front-of-house operations.
Coordinate visitor access, meeting room bookings, and workplace enquiries.
Deliver exceptional customer service and resolve issues in a timely manner.
Support workplace events and employee engagement initiatives.
Facilities Support
Conduct workplace inspections and audits.
Coordinate maintenance requests and follow up with service providers.
Support contractors, suppliers, and building management teams.
Assist with workplace health, safety, and compliance requirements.
Manage office supplies, amenities, and general workplace administration.
Administrative Support
Maintain accurate workplace records and documentation.
Prepare reports and support operational processes.
Monitor service requests and ensure timely completion.
Assist the broader Facilities Management team with day-to-day activities.
About You
You'll thrive in this role if you are:
Highly organised and proactive.
Passionate about customer service and creating positive workplace experiences.
Comfortable managing multiple priorities in a fast-paced environment.
A strong communicator who builds relationships easily.
Professional, approachable, and solutions-focused.
Skills & Experience
Previous experience in reception, facilities coordination, workplace experience, hospitality, customer service, or office administration.
Strong interpersonal and stakeholder management skills.
Excellent written and verbal communication abilities.
High attention to detail and strong organisational skills.
Proficiency in Microsoft Office applications.
Experience working within a corporate environment is highly regarded.
What's in it for you?
Join a globally recognised real estate and workplace services organisation.
Be part of a collaborative and supportive team culture.
Work in a dynamic client-facing environment.
Opportunities for career development and growth.
Make a tangible impact on the workplace experience every day.
If you're passionate about customer service, enjoy working with people, and take pride in creating exceptional workplace experiences, we'd love to hear from you.
Apply today and help shape an outstanding workplace experience for our client and their employees. Please note that only shortlisted candidates will be contacted.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
Company
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