Configuration Manager, Enterprise Technology Operations
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What you'll do
- Design and implement the enterprise Configuration Management framework, including CI classes, relationships, lifecycle states, ownership models, and data standards.
- Define and operationalize CMDB population and maintenance processes, including onboarding, updates, validations, audits, and exception handling.
- Establish and operate governance cadences to certify accuracy, drive remediation, and track corrective actions.
- Execute ongoing CMDB data quality management, coordinating remediation with CI owners and service teams.
- Build and maintain dashboards and KPIs measuring CMDB accuracy, completeness, timeliness, and coverage.
- Partner closely with the Ivanti administration team to align operational requirements with platform capabilities and constraints.
- Ensure the CMDB is fit-for-purpose to support Incident, Problem, and Change Management workflows and reporting.
- Support audit readiness by documenting configuration management controls, maintaining evidence, and ensuring adherence to standards.
- Partner with technology, infrastructure, application, and service owners to define CI ownership, data responsibilities, and update expectations.
- Design and deliver education and enablement to ensure CMDB standards and processes are understood and consistently followed.
- Facilitate CMDB governance forums, certification cycles, and data quality review sessions.
- Act as a trusted operational partner to Incident, Problem, and Change teams, ensuring the CMDB supports execution rather than becoming a compliance exercise.
What they're looking for
- Bachelor’s degree in Information Technology, Information Systems, Business, or a related field.
- 6–8+ years of experience in configuration management, service management, IT operations, or operational data governance.
- Demonstrated experience designing and operating CMDB or Configuration Management practices.
- Experience supporting or enabling Incident, Problem, and Change Management processes.
- Proficiency in Microsoft Project, Word, Excel, PowerPoint, Outlook, and web-based research required.
- Strong process design and documentation skills.
- Hands-on experience managing operational data quality and governance.
- Ability to build, analyze, and communicate operational metrics and dashboards.
- High attention to detail with a strong bias toward execution and follow-through.
- Ability to influence CI owners and service teams without direct authority.
- Valid Drivers License required.
Nice to have
- Familiarity with operational reporting tools such as Power BI or Tableau preferred.
- Experience working with ITSM platforms (Ivanti preferred; ServiceNow or similar acceptable).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Why Ryan?
Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth
The initial emphasis of the role is on standing up the Configuration Management framework, defining standards and lifecycle controls, and establishing governance cadences. Once foundational processes and baselines are in place, the role shifts toward ongoing execution, data quality management, and continual improvement to support Incident, Problem, and Change Management.
Duties and responsibilities, as they align to Ryan’s Key Results
People:
Partner with technology, infrastructure, application, and service owners to define CI ownership, data responsibilities, and update expectations.
Design and deliver education and enablement to ensure CMDB standards and processes are understood and consistently followed.
Facilitate CMDB governance forums, certification cycles, and data quality review sessions.
Act as a trusted operational partner to Incident, Problem, and Change teams, ensuring the CMDB supports execution rather than becoming a compliance exercise.
Client:
Ensure CMDB data enables accurate impact assessment, root cause analysis, and change risk evaluation.
Provide confidence to business and IT leaders that CMDB data is reliable during major incidents and high-risk changes.
Translate CMDB health, coverage, and data quality metrics into clear, actionable insights for stakeholders.
Value:
Design and implement the enterprise Configuration Management framework, including CI classes, relationships, lifecycle states, ownership models, and data standards.
Define and operationalize CMDB population and maintenance processes, including onboarding, updates, validations, audits, and exception handling.
Establish and operate governance cadences to certify accuracy, drive remediation, and track corrective actions.
Execute ongoing CMDB data quality management, coordinating remediation with CI owners and service teams.
Build and maintain dashboards and KPIs measuring CMDB accuracy, completeness, timeliness, and coverage.
Partner closely with the Ivanti administration team to align operational requirements with platform capabilities and constraints.
Ensure the CMDB is fit-for-purpose to support Incident, Problem, and Change Management workflows and reporting.
Support audit readiness by documenting configuration management controls, maintaining evidence, and ensuring adherence to standards.
Education and Experience:
Bachelor’s degree in Information Technology, Information Systems, Business, or a related field.
6–8+ years of experience in configuration management, service management, IT operations, or operational data governance.
Demonstrated experience designing and operating CMDB or Configuration Management practices.
Experience supporting or enabling Incident, Problem, and Change Management processes.
Computer Skills:
Proficiency in Microsoft Project, Word, Excel, PowerPoint, Outlook, and web-based research required.
Familiarity with operational reporting tools such as Power BI or Tableau preferred.
Required Skills:
Strong process design and documentation skills.
Hands-on experience managing operational data quality and governance.
Ability to build, analyze, and communicate operational metrics and dashboards.
High attention to detail with a strong bias toward execution and follow-through.
Ability to influence CI owners and service teams without direct authority.
Preferred Skills:
Experience working with ITSM platforms (Ivanti preferred; ServiceNow or similar acceptable).
Certificates and Licenses:
Valid Drivers License required.
Supervisory Responsibilities:
The Configuration Manager coordinates across CI owners, service teams, and platform administrators to drive outcomes and ensure CMDB integrity. This role is a senior individual contributor position and does not currently have direct people management responsibilities. As the CMDB becomes established and operationally mature, this role may assume people management responsibilities for Configuration Analysts to support ongoing execution and scale.
Work Environment:
Standard indoor working environment.
Occasional long periods of sitting while working at a computer.
Must be able to lift, carry, push, or pull up to 30 lbs.
Position requires regular interaction with employees at all levels of the Firm and external auditors or vendors as necessary.
Equal Opportunity Employer: disability/veteran
Company
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