Consumer/Equity Closing Specialist
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What you'll do
- Engage closing agents to expedite the scheduling of closings to ensure that we are within the established departmental service level expectations.
- Perform post-closing document review to validate documents are complete and accurate prior to funding.
- Authorize and/or prepare disbursements.
- Performs quality control and quality assurance reviews on all closed loans in preparation for the upload and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.
- Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels.
- Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.
- Answer internal and external customer inquiries on a routine and timely basis.
- Provides superior customer service and professional communication.
- Maintains a positive attitude and works as a team player with management, co-workers, and others.
- Other duties as assigned.
What they're looking for
- 2 years in a professional work environment required, preferably within a bank, financial institution, or law office.
Nice to have
- 2 years of banking or lending experience preferred
- Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Education and Experience:
- 2 years of banking or lending experience preferred
- 2 years in a professional work environment required, preferably within a bank, financial institution, or law office.
Skills and Abilities:
- Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required
- Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet
- Strong written and oral communication skills
- Strong organization skills
- Strong customer service skills
- Ability to multi-task on numerous tasks simultaneously
Tasks Performed:
- 25% Engage closing agents to expedite the scheduling of closings to ensure that we are within the established departmental service level expectations.
- 25% Perform post-closing document review to validate documents are complete and accurate prior to funding. Authorize and/or prepare disbursements.
- 20% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.
- 15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.
- 10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others.
- 5% Other duties as assigned.
Physical Requirements:
- Communicate effectively with internal and/or external customers
- Stationary 75% of time or greater
- Move Objects to Maximum 10 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
Company
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