Contact Center Representative I
Sign up free to see how well your resume matches this role.
What you'll do
- Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
- Process service connections, disconnections, and transfers.
- Assist customers regarding late payments and service restorations due to non-payment.
- Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
- Provide information about various utility programs and services.
- Other duties as assigned.
What they're looking for
- High School Diploma or GED.
- 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Summary
Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Work Schedule: Monday-Friday, 8 a.m. - 5 p.m., On-site
Essential Duties & Responsibilities
Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
Process service connections, disconnections, and transfers.
Assist customers regarding late payments and service restorations due to non-payment.
Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
Provide information about various utility programs and services.
Other duties as assigned.
Minimum Qualifications
High School Diploma or GED.
2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Physical Requirements & Work Environment
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.