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Contact Centre Team Leader

Ipswich, United KingdomFull-timeMid · 3+ yearsCall Center Agent

What you'll do

Manages day-to-day workflow of account manager/customer service staff.
Works with Producers, insurance carriers, and other staff within the organization to develop and implement policies and procedures for serving clients.
May directly support the largest and/or most complex clients.
Manages/supervises a team of Customer Service Representatives.

What they're looking for

High school diploma and 3 years related experience required.
Strong knowledge of the insurance brokerage business.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Manages day-to-day workflow of account manager/customer service staff. This is a first-level supervisory position. Works with Producers, insurance carriers, and other staff within the organization to develop and implement policies and procedures for serving clients. May directly support the largest and/or most complex clients. Manages/supervises a team of Customer Service Representatives. Strong knowledge of the insurance brokerage business. First-level working supervisor in the customer service function.
About you

Requirements:

High school diploma and 3 years related experience required. Strong knowledge of the insurance brokerage business.

Preferred:

Behaviors

Strong people and process management experience.

Additional information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Company

Arthur J. Gallagher and Co.

Ipswich, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Contact Centre Team Leader

What you'll do

What they're looking for

Full description from employer

Company

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