Mable·Healthcare·1 day ago
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Content Moderation Specialist
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What you'll do
- Receive and act on Moderation cases that have been reviewed and escalated by the offshore team
- Determine whether or not cases are genuine issues via a process of assessment and investigation
- Issue appropriate interventions
- Liaise directly with Mable customers where appropriate to do so
- Work directly with customers to understand their issues, explain outcomes, and achieve resolutions that keep our community safe and supported
What they're looking for
- Experience in customer service
- Demonstrated passion for problem-solving
- Ability to conduct assessment and investigation of cases
- Ability to issue appropriate interventions
- Experience liaising directly with customers
- Aptitude for process improvement
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
This is a full-time role residing within Mable’s Customer Safeguarding team, who help to ensure that all customers on the Mable platform are appropriately safeguarded and supported. The role works directly with customers to understand their issues, explain outcomes, and achieve resolutions that keep our community safe and supported.
The role blends excellent customer service, a passion for problem-solving, and a love for process improvement to support our customers in achieving equitable outcomes.
You will be responsible for receiving and acting on Moderation cases that have been reviewed and escalated by the offshore team (a Moderation case is one that has been created by a system or algorithm, requiring human review). The Moderation Specialist is then responsible for determining whether or not cases are genuine issues via a process of assessment and investigation, before issuing appropriate interventions and liaising directly with Mable customers where appropriate to do so.
Healthcare
Company
MableHealthcare
Sydney, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.