Contractor Sales, Inside LBM & Hardware

As an Inside Contractor Sales person you will be responsible for lumber and building materials sales while being responsible for greeting and assisting customers, making them feel comfortable and ensuring that the experience they receive makes them want to return to and tell their friends about their experience.

Tasks include receiving payment from customers for merchandise or service; waiting on customers, answering telephone inquiries, keeping displays well maintained, clean, organized and safe, placing orders and maintaining a professional appearance at all times

Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone

Accurately inputs customer transactions including quotes, purchase orders, special orders, and returns into POS

Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions

Refers store credit applications and bad checks to Credit Department

Provides the highest level possible of service to all customers with the main objective of serving our retail customers

Determines customer requirements and expectations in order to recommend specific products and solutions

Generates new and repeat sales by providing product and technical information in a timely manner

Recommends items related to purchases made and/or alternate products based on cost, availability or specifications to increase customer satisfy action and improve transaction profitability

Increases sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items

Educates customers about terminology, features and benefits of products in order to improve product-related sales and customer satisfaction

Remains current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows or reading trade journals

Maintains proficiency in technology as the Company brings in the necessary tools to increase job efficiency and productivity

Follows company policies and procedures

Presents a professional image at all times to customers and vendors

Attends and participates in all company-sponsored training programs as required, and seeks to learn about products and services available

Promotes team concept

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