Cork IT Support Engineer IRL
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Job Description
IS&T EP&S Ireland Cork Full time OnSite Support [Ask IS&T Center]
Responisibilities:
• Provide technical support to Apple employees and contractors in person
• Provide high level of customer service and professionalism in accordance with Apple policies, practices,
and expectations
• Diagnose and troubleshoot technical issues according to Apple expectations
• Document issues, troubleshooting steps, and resolutions in ticketing system
• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to
resolution
• Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS:
• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose
problems without scripted documentation
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture
• Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and
Apple TV
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Company
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