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Jobs / Customer Service Manager in India
4 months ago
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HSBC (HSBC Global Service Centres / GSC India)·BFSI·4 months ago
4 months ago

Corporate Relationship Support Manager

Ahmedabad, IndiaOn-siteSenior · 5-10 yearsCustomer Service Manager

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Must-have skills for this role

  • commercial lending
  • credit analysis
  • financial analysis
  • stakeholder management

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What you'll do

  • Acting as the focal point of contact for clients and internal colleagues both locally and internationally across the credit journey/ lifecycle, as well as oversight and coordination of day to day transaction processing
  • Prepare quality, creditworthy new business and review proposals and work with internal stakeholders
  • Discuss with all stakeholders and structure credit facilities compliant with internal credit/lending policies and market standards, while meeting clients’ needs backed by thorough understanding of their businesses, financing requirements and market conditions
  • Negotiations with internal and external teams, including Risk, to complete credit approvals as well as underlying documentation process
  • Ongoing monitoring of financial standing, post approval conditions, covenant compliance, credit maintenance etc
  • Establishing strong and close working relationships with key individuals in clients’ management team
  • Maintaining oversight of transaction processing on day to day basis to ensure timely completion
  • Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
  • Engaging with clients in conjunction with RM in growing relationship across products and deepening engagement.

What they're looking for

  • CA/MBA with relevant experience in a client management and corporate banking role.
  • Sound commercial lending skills including a working knowledge of credit and lending, banking products, key market sectors, local regulatory environment, financial analysis etc.
  • Ability to work on fast turnarounds, tight deadlines & handle competing priorities.
  • Graduation is a mandate.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions.. Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

Principal Responsibilities

  • Acting as the focal point of contact for clients and internal colleagues both locally and internationally across the credit journey/ lifecycle, as well as oversight and coordination of day to day transaction processing
  • Prepare quality, creditworthy new business and review proposals and work with internal stakeholders
  • Discuss with all stakeholders and structure credit facilities compliant with internal credit/lending policies and market standards, while meeting clients’ needs backed by thorough understanding of their businesses, financing requirements and market conditions
  • Negotiations with internal and external teams, including Risk, to complete credit approvals as well as underlying documentation process
  • Ongoing monitoring of financial standing, post approval conditions, covenant compliance, credit maintenance etc
  • Establishing strong and close working relationships with key individuals in clients’ management team
  • Maintaining oversight of transaction processing on day to day basis to ensure timely completion
  • Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
  • Engaging with clients in conjunction with RM in growing relationship across products and deepening engagement.

Role requirements / Educational Qualifications / Certification / Experience:

  • CA/MBA with relevant experience in a client management and corporate banking role.
  • Sound commercial lending skills including a working knowledge of credit and lending, banking products, key market sectors, local regulatory environment, financial analysis etc.
  • Ability to work on fast turnarounds, tight deadlines & handle competing priorities.
  • Graduation is a mandate.

Additional Information

  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

 

INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

You’ll achieve more at HSBC.

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

 

BFSI

Company

HSBC (HSBC Global Service Centres / GSC India)BFSI
Ahmedabad, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from HSBC (HSBC Global Service Centres / GSC India)'s careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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