CRC Area Manager (Overland Park, KS)

We are looking for an influential CRC Area Manager to lead and support the customer service team, ensuring consistent delivery of service activities within the Area. Oversee staff management, drive performance, and foster a customer-focused culture. Ideal for experienced leaders in large call centre environments with strong supervisory skills.

Skills

• customer service management
• performance management
• staff training
• team leadership
• change management
• root cause analysis
• salesforce
• ms office
• bilingual spanish
• stakeholder management
• process improvement
• metrics reporting
• employee engagement
• onboarding
• succession planning
• quality assurance
• business process improvement
• customer service strategy
• recruitment
• hiring
• coaching
• mentoring