Credit & Collections Executive
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What you'll do
- Proactively collect outstanding debt through emails, calls, and collection campaigns.
- Monitor customer accounts to ensure timely payments and reduce overdue balances.
- Manage and recover difficult-to-collect debt through negotiation and payment plans.
- Investigate and resolve invoice, payment, and account-related queries.
- Collaborate with internal departments to clarify billing discrepancies and support timely payment.
- Reconcile customer payments and account balances accurately.
- Maintain up-to-date records of collections activities and payment status.
- Support cash flow management by minimizing bad debt exposure and financial risk.
What they're looking for
- Previous experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
- Experience managing customer debt and payment recovery processes.
- Strong understanding of account reconciliations and cash collection procedures.
- Excellent communication and negotiation skills.
- Ability to build positive relationships with customers while managing difficult conversations.
- Strong problem-solving and attention to detail.
- Good organizational skills with the ability to manage multiple accounts and deadlines.
- Proficiency in Microsoft Excel and financial systems.
- Ability to work collaboratively with internal stakeholders across Finance and Operations.
- Fluent English, written and spoken
Nice to have
- Additional languages are advantageous.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
Job Summary
The Credit & Collections Executive is responsible for managing collections and reducing credit risk across an assigned customer portfolio. The role ensures the timely collection of outstanding debt, supports cash flow performance, resolves invoice-related queries, and maintains accurate customer account reconciliations. Working closely with customers and internal teams, the successful candidate will help improve collection efficiency while maintaining strong client relationships.
Key Responsibilities
- Proactively collect outstanding debt through emails, calls, and collection campaigns.
- Monitor customer accounts to ensure timely payments and reduce overdue balances.
- Manage and recover difficult-to-collect debt through negotiation and payment plans.
- Investigate and resolve invoice, payment, and account-related queries.
- Collaborate with internal departments to clarify billing discrepancies and support timely payment.
- Reconcile customer payments and account balances accurately.
- Maintain up-to-date records of collections activities and payment status.
- Support cash flow management by minimizing bad debt exposure and financial risk.
Skills & Experience
- Previous experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
- Experience managing customer debt and payment recovery processes.
- Strong understanding of account reconciliations and cash collection procedures.
- Excellent communication and negotiation skills.
- Ability to build positive relationships with customers while managing difficult conversations.
- Strong problem-solving and attention to detail.
- Good organizational skills with the ability to manage multiple accounts and deadlines.
- Proficiency in Microsoft Excel and financial systems.
- Ability to work collaboratively with internal stakeholders across Finance and Operations.
- Fluent English, written and spoken; additional languages are advantageous.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference..
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Company
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