Critical Facilities Technician, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers.  The team is staffed 24 x 7 onsite with Critical Facility Technicians (CFTs) and Data Center Operators on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.  This is a team that does most of the actual work versus calling upon vendors.  As a result, we provide superior service that is faster and more cost effective.

Position Overview

This role is on-site in Montréal (Pointe-Claire), QC.

We are looking for a Data Center Operator, NA for our data center in Montreal (Pointe-Claire) who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry.

The successful candidate for this role will work with a team of electrical and mechanical-focused technicians performing maintenance and repair for our data center infrastructure.  We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers.

Duties

• Supervise site conditions using specialized electromechanical software for data centers, and produce reliability reports to meet capacity targets and ensure a 100% availability rate.

• Escalate alarms to the appropriate professionals and ensure follow-up communication with stakeholders.

• Generate daily monitoring reports.

• Provide Level 1 support for customer and internal requests through a ticketing system.

• Communicate the state of maintenance and ongoing work progress to relevant parties.

• Ensure compliance with the daily operations schedule.

• Assist in improving the efficiency of our tools and electromechanical installations.

 Job Requirements

• Experience working in a critical environment, preferably within a data center.

• Solid understanding of electrical and mechanical infrastructure specific to data centers.

• Familiarity with Building Management Systems (BMS) and Energy Management Systems (EMS) is a strong asset.

• High stress tolerance and resilience in fast-paced environments.

• Excellent communication skills.

• Bilingual (French/English) required.

• Knowledge of MMF is an advantage.

Bilingualism (French and English) is required for this position due to the nature of the role, which involves communication with clients, interactions with counterparts in the same department, and stakeholders in the United States.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.